Tag Archives: Success

My Eternal Mystery, My Forever Friend

Hilkiah the high priest said to Shaphan the secretary, “I have found the Book of the Law in the temple of the Lord.” He gave it to Shaphan, who read it.
2 Kings 22:8 (NIV)

Occasionally I have had people ask me how my “chapter-a-day” journey began. It goes much further back than blogging. The roots of it go all the way back to early 1980s. I was in high school and had only recently struck out on my path following Jesus. I had an after school job, and my boss was also a follower. He invited me to join him in studying God’s Message together, and the first thing he asked of me was to memorize Joshua 1:8:

This book of the law shall not depart from your mouth, but you shall meditate on it day and night, so that you may be careful to do according to all that is written in it; for then you will make your way prosperous, and then you will have success.

I did memorize the verse,  and I took it to heart. As I meditated on the verse during the memorization process, I came to mull over the word “meditate.” It struck me in those early stages of my journey that God’s Message was to be more than something I give a nod to on Sunday morning when the pastor refers to it. It was supposed to be more than a routine duty that I check off my daily task list of religious self-righteousness. God’s Message was the guide. It was the constant companion and the mystery to be endlessly understood. It was something to ingest and digest on a continual basis. It was something to dive into, excavate, mull over, and apply to my every day circumstances. Success in the spiritual journey came through the conduit of meditating on the Message.

Thus, what became this chapter-a-day blog began in a young man wearing Forenza parachute pants and sporting a righteous mullet. I’ll let that imagery sink in while I transition back to today. 🙂

The setting of this morning’s chapter is Solomon’s Temple. It is the Temple of the Lord built to the exact specifications prescribed in God’s Message through Moses and by plans developed by David. It was built to be the worship center of YHWH whose first command was “don’t have any other gods before me.”

But, over time the temple had become a multi-cultural interfaith religious center filled with the worship of all sorts of local dieties, some of whom practiced all sorts of nasty things we can scarcely imagine today. The scroll of God’s Message had been so long forgotten that the High Priest didn’t even know where it was nor remember what it said. When the scroll is discovered during some Temple renovations, it is a major find. When King Josiah tells the priest to “Inquire of the Lord for me concerning this book,” the priest has to scour the city to find a lone prophetess named Hulda who was “keeper of the wardrobe.” [Note: I’ve learned in theatre to always trust the costumers. They make a lifetime of keeping track of things long forgotten by others!]

The Message had been packed away, put aside, and forgotten. The words that were to be the guide for the journey weren’t even known and barely remembered. Without the guidebook, the people naturally wandered until they found themselves spiritually lost.

This morning I’m reminded of the simple principle that came out of meditating on a verse that I was asked to memorize as a kid:

If I’m going to be successful in this journey of following after God then I have to do my best to do what God’s Message says. If I’m going to do what God’s Message says then I have to constantly discover what that is and what it means. The Message has to become my source material, my constant companion, my eternal mystery, my forever friend.

Swagger, Success & the Soul Effect

They conspired against [King Amaziah] in Jerusalem, and he fled to Lachish, but they sent men after him to Lachish and killed him there.
2 Kings 14:19 (NIV)

Football season has begun. Wendy and I listened to the wild Iowa State vs. Iowa game on our way home from the lake on Sunday. Last night we donned our Vikings regalia for the first time this year and enjoyed watching the purple people eaters win one over Saints before falling asleep to the Broncos and Chargers game.

As casual fans who don’t follow football closely during the off-season, Wendy and I spend the first couple of weeks of the fall trying to keep track of who went where to play with whom and which coach went where to coach for whom. It seems like every year is a large game of musical chairs. It was so odd last night for Wendy and me to see our long-time star, Adrian Peterson, wearing a Saints uniform.

One of the harsh realities of sports in our culture is that you’d better win or else. Coaches have very little tolerance for players who don’t perform, and teams have very little patience for coaches who don’t consistently bring home victories. If you read social media you’ll find that fans have zero patience for either coaches or players as soon as the losses begin to mount.

In this morning’s chapter King Amaziah of Judah, who seems to have been as full of himself as many prima donna athletes today, pressed for a military campaign against King Jehoash and his nation’s heated rivals to the north in Israel. King Jehoash returned Amaziah’s challenge with a message that sports culture today would call “talking smack.” Jehoash gives Amaziah the chance to back down, but Amaziah would have none of it. Game on. King Amaziah and Judah are humiliated in defeat. The wall of Jerusalem is breached and the treasures of Solomon’s Temple are stolen as plunder.

The very next thing we learn about Amaziah is that his own people conspired against him. When Amaziah skipped town (hoping to be a free agent, perhaps?) they went after him and “permanently terminated his contract.” We don’t like losers.

This morning I’m thinking about our culture’s obsession with success and with winning. I could have used business as a similar parallel. There are certainly institutional churches who have similar expectations of success from their pastors. Yet the path that Jesus prescribes for me, His follower, has a distinctly different trajectory to it:

Then Jesus said to his disciples, “Whoever wants to be my disciple must deny themselves and take up their cross and follow me. For whoever wants to save their life will lose it, but whoever loses their life for me will find it. What good will it be for someone to gain the whole world, yet forfeit their soul?

Jesus called them together and said, “You know that the rulers of the Gentiles lord it over them, and their high officials exercise authority over them. Not so with you. Instead, whoever wants to become great among you must be your servant, and whoever wants to be first must be your slave.”

I understand that having a job in sports, business, or elsewhere in our success-obsessed culture means delivering wins and exceeding expectations. I wonder, however, what effect this corporately has on our souls over time. In the ceaseless pursuit of worldly success, it’s easy to forfeit, or simply lose, our spiritual center. Amaziah had didn’t have to taunt Israel. He didn’t have to pursue expanding his kingdom. He could have focused on contentedly serving his own people to become a king they would honor and respect.

On a Roll

 So Joshua took the whole land, according to all that the Lord had spoken to Moses; and Joshua gave it for an inheritance to Israel according to their tribal allotments. And the land had rest from war.
Joshua 11:23 (NRSV)

Joshua was on a roll. After the unexpected defeat against Ai a few chapters back, Josh and the Israelites were racking up the victories left and right. Five kings of the Amorites: defeated. Libnah and Lachis: defeated. Horam king of Gezer: defeated. Elon: defeated. It goes on an on: Hebron, Debir, Negev, Kadesh Barnea, Gaza, Goshen, Gibeon. Seemingly everything is going Joshua’s way.

Along life’s journey I’ve been blessed to experience particular stretches in which I was on a roll. Things fell into place. Good things just seemed to happen. What I attempted I succeeded. I have felt what it’s like to be on a roll. It’s a good feeling if and when it happens.  But, there are a few important lessons I’ve learned through these periods of time:

It never lasts. Solomon reminds us that there’s a time for everything under the sun. There is a time for victory and a time for defeat. Here on this terrestrial ball in the land east of Eden, there is no one who stays on a roll all the time. We are fallen people living in a fallen world. Shit happens. Enjoy the moment, Villanova fans. It’s sweet when your team rolls through March Madness and wins on a buzzer beater. No feeling quite like it, I imagine (Iowans have not experienced this). Trust me. Enjoy this moment.

It leads to distorted thinking. When you’re on a roll and everything seems to be going your way, there are all sorts of silly notions that begin to creep into your soul. “I deserve this,” for example. You may have planned well and worked hard, but life is full of examples of those who planned well and worked hard and things still didn’t work out. “I can’t lose,” is another tempting lie. Yes, you can. You will. Read the previous paragraph again. Being on a roll does not typically teach or produce humility in us.

It’s neither the purpose,  nor the goal. As tempting as it is to place all our eggs in that basket, perpetual victory was never God’s prescription for those of us on this life journey. Read through God’s Message and you will not find God telling us “win at all costs,” “make your aim to succeed at everything,” “reach for the American dream,” or “be rich and successful in the eyes of the world.” You will, however, find: “Consider it joy when you encounter various trials,” “Rejoice in your suffering,” and “godliness with contentment is the means of great gain.”

Today, I’m thinking about the times in life when things seemed to be on a roll. It was a good feeling. But, I can’t say that it made me a better human being. In fact, the opposite might be more apt. It is the times of struggle that are the most fruitful from a character perspective.

Last night before retiring for the night Wendy and I stood in our garage with the door open and watched the lightning and the thunderous spring storm. We discussed the storms of life in which we find ourselves in this moment. Things are definitely NOT on a roll right now, but that’s par for the course. I’ve found being on a roll is an elusive experience in this journey. This morning I am, once again, “Considering it joy” amidst life’s little tempests.

 

chapter a day banner 2015

featured image: marleahjoy via flickr

A Tale of Two Agents

source: johnjoh via flickr
source: johnjoh via flickr

“Whoever can be trusted with very little can also be trusted with much, and whoever is dishonest with very little will also be dishonest with much. Luke 16:10 (NIV)

I was recently with a client providing call coaching for a team of agents. In these coaching sessions the client’s front-line agents join me in a small conference room with their supervisor. We review the agents service quality data and listen to recorded calls between the agent and their customers that my team had analyzed. On this particular day, I was coaching several young agents I had never coached before, and it was as if one of Jesus’ parables was coming to life before my very eyes.

There were two agents…

The first agent came into the room confident and smiling. She was bright and confident. When I asked how it was going for her with her calls, she immediately recounted what the data had revealed about the strengths and weaknesses of her service delivery. She had obviously been paying attention, had taken responsibility to go out and review the information available to her, and had digested the data and recommendations. When I played her recorded calls and then asked what she thought, she quickly picked out exactly how she could have improved and explained what she would have done differently if she had the chance to do it over again. When the agent left the room I expressed to the supervisor that I was impressed. “She won’t be on my team long,” the supervisor said. “With her attitude and work ethic, she is going to go places quickly in this company, and she should.”

Before the second agent came into the room the supervisor explained that this particular agent always demanded the last session so that she could put it off as long as possible. When the agent came into the room I could tell from her physicality that she was defensive and did not want to be there. I tried to break the tension. I pulled up the service quality data that had shown a recent trend toward improvement and complimented the improvements. “I don’t know why I improved,” the agent mumbled, “I haven’t done anything differently.” We listened to calls together and when given the opportunity to self-critique the agent simply responded with “it sounded pretty good to me.” In one call, the agent responded to a customer’s question with “I don’t know anything about that” despite the fact that the agent clearly knew the answer. When asked why she didn’t answer the question the agent shrugged and said, “Yeah, I probably should have. I don’t know. I just didn’t.” After the session was over, the supervisor looked at his watch to see how much time was left in the agent’s shift, explaining “She won’t get anything else done today. She watches the clock for the last hour of the day so she can be out the door as soon as the second hand hits twelve.”

I thought of these two agents when I read Jesus’ words this morning. I have observed countless times over the years that the difference between successful people and those stagnate in their careers is usually a small handful of things done faithfully and done well.

Here are seven qualities I’ve consistently observed in those who succeed:

  • Showing up early (or at least being at your post and working on time)
  • Doing the job faithfully
  • Dealing with people honestly
  • Approaching things positively
  • Handling yourself professionally
  • Keeping productive and busy in slow times
  • Going the extra mile without being asked/required

 “If you are faithful with a few things,” Jesus said, “You will be put in charge of many things.”

A Man of Routines

 

Source: Lauren Finkel Photography via Flickr
Source: Lauren Finkel Photography via Flickr

Death is the reward of an undisciplined life;
    your foolish decisions trap you in a dead end.
Proverbs 5:23 (MSG)

My friend, you are a man of routines!” a friend said to me a while back. He laughed as he said it. I found it interesting because he hadn’t known me long and we hadn’t spent that much time together. It struck me like an unexpected slap in the face. The comment was like getting  a fresh, outside perspective and an objective view of how I am perceived by another.

I guess that it’s true. I have built certain routines and disciplines into my life. These chapter-a-day posts are perhaps the most public example, but there are others. Some routines and disciplines have come naturally (being a morning person). Others I’ve had to work at over time and have generated some success (time management, blogging). Many disciplines have been a long string of spurts and starts which meet with temporary success but fail to maintain over the long haul (e.g. simplicity, diet, exercise, focused prayer, saving). As I ponder this morning that I tend to see the cup half-empty. I see my failures more than my successes.

Perhaps that is why I was struck by the cup half-empty notion that “death is the reward of an undisciplined life” this morning. I totally get it. There are precious few successes in life (e.g. relationships, marriage, family, business, spiritual growth, education, writing, athletics, the arts, hobbies, and etc.) that do not require discipline. If we refuse to develop certain disciplines, we will utterly fail. The degree to which we succeed at developing particular disciplines will determine the degree of success we will ultimately realize in our lives. Not only is this true in things that really don’t matter all that much in the eternal sense (i.e. How good of a guitar player I become) but it is also true in matters of eternal significance (i.e. How good of a husband, father, and follower of Jesus I become).

I pray that I can continue to cultivate the discipines which, I come to understand, matter most in this life. In recent years I’ve developed a love for the prayer of St. Francis, which seems to capture the disciplines I increasingly crave to develop in my minute-by-minute, hour-by-hour, day-by-day  journey through this world:

Lord, make me an instrument of your peace,
Where there is hatred, let me sow love;
Where there is injury, pardon;
Where there is doubt, faith;
Where there is despair, hope;
Where there is darkness, light;
Where there is sadness, joy.

O Divine Master,
grant that I may not so much seek to be consoled, as to console;
to be understood, as to understand;
to be loved, as to love.
For it is in giving that we receive.
It is in pardoning that we are pardoned,
and it is in dying that we are born to Eternal Life.
Amen.

Wisdom’s Whisper

Gold medal spouse
(Photo credit: The U.S. Army)

[Proverbs] purpose is to teach people to live disciplined and successful lives,
    to help them do what is right, just, and fair. Proverbs 1:3 (NLT)

I heard a call back to the book of Proverbs. Along life’s journey I’ve gone through times when God pushes me to pick up the pace, take a narrow path, and step out of my comfort zone. I’m in one of those times right now. We’re not talking about major life decisions or changes noticeable to the masses. These are small changes in daily trajectory that, over time, take you to a different destination.

So much of “success” in life is about discipline. We see an olympic gold medalist on television for a minute singing a national anthem with their hand over their gold adorned chest. What we don’t see is the years of daily and hourly discipline in time, energy, priorities, diet, exercise, and practice.

I want to finish well and be successful in the things that truly matter. To win that prize I need discipline in the minute-by-minute, hour-by-hour, day-by-day thoughts, words, and actions of this life journey. I need wisdom to make the tweaks in life which will spur me in the right direction.

And so, I’ve heard a whisper in my heart. I’m called back to the book of Proverbs.

Joseph’s Talents

Joseph_sold_to_Potiphar
Joseph_sold_to_Potiphar (Photo credit: Wikipedia)

Before long, the warden put Joseph in charge of all the other prisoners and over everything that happened in the prison. Genesis 39:22 (NLT)

The other week a client told me about a capable young person in their employ. The young man, though rough around the edges, had shown promise of being management material. The employer arranged to fast track the young man into managerial training and told him so. I had no doubt that, with a little time and effort, the young man would have found himself managing a department and moving up the corporate ladder quickly.

The young man, however, was not content with the fast track. Assuming that his employer’s interest in his career gave him instant leverage, he quickly demanded a huge increase in salary. When the employer refused and explained that he still had to prove himself, the young man walked off the job.

In reading about Joseph’s rapid and successful rise in both the employment of Potiphar and even in his imprisonment, I’m reminded of Jesus’ parable of the talents. Yes, God’s favor was certainly on Joseph, but Joseph didn’t sit around and have rewards thrown at him. He obviously worked hard, managed wisely, and served his master faithfully no matter who that master was. I can almost hear Potiphar and the prison warden echoing Jesus’ words from his parable: “You have been faithful with a few things. I will put you in charge of many things.”

In the business world I see fewer and fewer young people who take this very simple life lesson to heart: Patiently prove yourself faithful and capable with a few things and you’ll find yourself being given greater responsibilities and earning better compensation. Could it be that we as a culture have so filled our childrens’ minds with positive messages of self-esteem and freely showered them with everything they both need and desire that they have walked away with the expectation that the world will reward them with their heart’s desire just for showing up?

Chapter-a-Day Esther 2

source: corcarpemei via Flickr

Esther was the daughter of Abihail, who was Mordecai’s uncle. (Mordecai had adopted his younger cousin Esther.) When it was Esther’s turn to go to the king, she accepted the advice of Hegai, the eunuch in charge of the harem. She asked for nothing except what he suggested, and she was admired by everyone who saw her. Esther 2:15 (NLT)

About a year ago I found myself on a committee. I had been asked to assist a team as they prepared a series of creative presentations. I was initially excited to be a part of the team. After a couple of meetings, however, it became clear that the chairman of this committee was not looking for wise counsel as much as he was looking for a group of rubber stamp lemmings to do what he wanted, when he wanted it, the way he wanted it done. After making one suggestion for how something could have been better communicated, I was called behind closed doors and asked to leave the team.

Sadly, I watched as the team fell apart. The series of presentations failed to deliver as promised, but the committee chairman continued to live in the delusion that they were a rousing success under his leadership.

The willingness to receive and follow wise counsel is not something we talk much about. Yet, I’ve come to realize what a key part it plays in successful people. It is likely that Esther would never have been queen if she had not willingly followed Hegai’s advice. Her ability to accept her own ignorance and accept Hegai’s wisdom led to her ultimate success.

We all have individual strengths and we all have individual weaknesses. When we listen to and follow the advice of those whose strengths are our weaknesses we shore up where we are lacking and set the stage for our ultimate success.

Chapter-a-Day Acts 3

source: elmago_delmar via Flickr

Peter saw his opportunity and addressed the crowd. Acts 3:12a (NLT)

So often, success begins with being aware of the opportunity and seizing it.  How many times each day to I have opportunity to love, to show kindness to a stranger, to do good, or to encourage someone? How often do I completely miss that opportunity?

I tend to be a person who gets lost in whatever it is I’m doing. It drives my wife crazy on a regular basis. She will often remind me of the invisible blinders I wear when I’m on task. More than annoying my wife, I fear that my single-minded focus on whatever task is at hand blinds me from opportunities of all kinds to make a positive difference in the day of a friend, a neighbor, or a stranger.

Today, I’m thinking about opportunities. I want to take the blinders off and see opportunities that present themselves to pass Jesus’ love and grace forward.

10 Ways Being a Theatre Major Prepared Me for Success

Studying lines for a production “The Servant of Two Masters”

I have a confession to make. I was a theatre major in college (yes, complete with the snooty but appropriate “re” spelling). I’ll wait for you to stop snickering. Judson University (it was Judson College when I attended), the small liberal arts college outside of Chicago labeled the major course of studies as “Communication Arts” which is what I tend to put on resumes and bios because I realize that “theatre major” tends to elicit thoughts such as “Do you want fries with that?”

When I chose my major, I had no pipe dreams about becoming a professional actor. I did it because more than one wise adult had advised me that my actual major in college would have less impact on my eventual job search than having the actual degree. “Study what you love” I was told, “not what you think will get you a job.” I listened for once and chose theatre because I’d done it all through my secondary education, I had relative success doing it, and because I simply loved being a part of it. Fortunately, my parents gave me absolutely no grief about my choice (unlike most of my fellow majors. Thanks mom & dad!)

"Arms and the Man"
“Arms and the Man”

Fast forward 25 years and, like many people, I am no where near the waypoint on life’s road I envisioned I’d be back in college. Almost 20 years as a business consultant and now a business owner with a modestly successful track record in my business and blogging, I realize how much being a theatre major set me on the road towards success.

Here are 10 ways being a theatre major helped me succeed:

  1. Improvisation. The great thing about the stage is that when it’s live and you’re up in front of that audience anything can, and does, happen. Dropped lines, missed entrances, or malfunctioning props require you to improvise while maintaining your cool. Theatre taught me how to focus, think quickly and make do while giving the impression that you’ve got it all under control. It’s served me well when clients, airlines, coworkers, or technology wreak unexpected havoc at the worst possible moment.
  2. Project Management. A stage production is basically a business project. You have teams of people making up one team working to successfully accomplish a task on time, on budget in such a way that you earn the applause and an occasional standing ovation. Being taught to stand at the helm of a theatrical production was a project management practicum.
  3. Working with a Limited Budget. Everybody who has worked on stage knows that it’s not the road to fortune. Most plays (especially small college shows) are produced on a shoestring budget. This forces you to be imaginative, do more with less and find creative ways to get the results you want without spending money. Ask any corporate manager and they’ll tell you that this pretty much describes their job. Mine too.
  4. Dealing with Very Different Human Beings. The theatrical community is a mash-up of interesting characters. It always has been. From fringe to freakish to frappucino sipping socialites and everything in between, you’re going to encounter the most amazing and stimulating cross-section of humanity when you work in theatre. In my business career I have the unique and challenging task of walking in the CEO’s office in the morning to present our findings in an executive summary presentation and to receive a high level grilling. I will then spend the afternoon presenting the same data to overworked, underpaid, cynical front-line employees and get a very different grilling. Theatre taught me how to appreciate, understand and effectively communicate with a widely diverse group of human beings.
  5. Understanding the Human Condition. Most people have the mistaken impression that acting is all about pretending and being “fake” in front of others. What I learned as a theatre major was that good actors learn the human condition intimately through observation and painfully detailed introspection. The better you understand that human being you are portraying from the inside out, the better and more authentic your performance is going to be. In my business I am constantly using the same general methods to understand my clients, their customers as well as myself and my co-workers. I believe that having a better understanding of myself and others has ultimately made me a better (though far from perfect) employee, consultant, employer, and ultimately friend. I didn’t learn methods of observing and understanding others in Macro Econ, I learned it in Acting I & Acting II.
  6. Doing Whatever Needs to Be Done. When you’re a theatre major at a small liberal arts college there is little room for specializing within your field. You have to learn to do it all. Light design, sound engineering, acting, directing, producing, marketing, PR, set design, set construction, ticket sales, budgeting, customer service, ushering, make-up, and costuming are all things I had to do as part of my college career. Within our merry band of theatre majors we all had to learn every piece of a production because at some point we would be required to do what needed to be done. I learned that I can capably do just about anything that I need to do. I may not love it and I may not be gifted or excellent at it, but give me a task and I’ll figure it out. I now work for a small consulting firm that requires me to do a wide range of tasks. The experience, can-do attitude and indomitable spirit I learned in the theatre have been essential to success.
  7. Hard work. I remember creating a tree for one of our college shows. We had no idea how we were going to do it, but we made an amazing life-like tree that emerged from the stage and looked as if it disappeared into the ceiling above the theatre. My team mates and I cut out each and every leaf and individually hot-glued them to the branches of the tree. Thousands upon thousands upon thousands of them glued on while standing precariously on a rickety ladder high enough above the stage that it would make an OSHA inspector soil his boxers. Sleepless nights, burnt fingers and a few brushes with tragedy were needed to get that tree done. But, we got it done. It was fabulous. And a few days later we tore it down, threw it out, and got ready for the next production. C’est la vie. In business I have periods of time with unbelievable workloads in which there are sleepless nights, seemingly endless days and tireless work on projects that will be presented and then will be over. The report will be archived and I’m onto the next project. C’est la vie. I learned all about that as a theatre major.
  8. Making Difficult Choices. You’ve got four parts and twenty four schoolmates who auditioned. Some of them are your best friends and fellow theatre majors. Do you choose the unexperienced jock because he’s best for the part or the friend and fellow theatre major who you fear will never talk to you again if you don’t cast him? My senior project was supposed to be performed outside in the amphitheater but the weather was cold, windy and miserable. Do I choose to stick with the plan because it’s what my actors are comfortable with and it’s what we’ve rehearsed and it will only stress out the cast and crew to change the venue at the last-minute? Or, do I choose to think about the audience who will be more comfortable and might actually pay attention and appreciate the performance if they are inside away from the cold, the wind and possible rain? [I changed the venue]. Any business person will tell you that difficult decisions must sometimes be made. The higher the position the harder the decisions and the more people those decisions affect. Being a theatre major gave me a taste of what I would have to digest in my business career.
  9. Presentation Skills. Okay, it’s a no brainer but any corporate employee can tell you horror stories of having to endure long training sessions or corporate presentations by boring, unprepared, incompetent or just plain awful presenters. From what I’ve experienced, individuals who can stand up confidently in front of a group of people and capably, effectively communicate their message while even being motivating and a little entertaining are among the rarest individuals in the business world. Being a theatre major helped me be one of them.
  10. Doing the Best You Can With What You’ve Got. Over the years I’ve told countless front line service reps that this is rule #1 of customer service. You do the best you can with what you’ve got to work with. I remember an Acting I class in college in which a pair of students got up to present a scene they’d prepared. They presented the scene on a bare stage with no lighting, make-up, costumes, props or set pieces. It was just two students acting out the script. It was one of those magic moments that happen with live theatre. The rest of the class was transfixed and pulled into the moment, reacting with surprising emotion to what they witnessed. You don’t need Broadway theatrics to create a magical theatrical moment on stage. You don’t even need a stage. The same is true of customer service. You don’t always need the latest technology, the best system, or the greatest whiz-bang doo-dads. A capable CSR doing the best they can and serving a customer with courtesy, empathy, friendliness and a commitment to resolve can and does win customer satisfaction and loyalty.

I’m proud to be an alumnus of Judson University. I’m really saddened that the school’s theatre program waned for a while and am encouraged that it shows signs of life once more. What I have learned I’ve tried to pass on to my own children. Study what you love. Follow your passion. It will serve you well wherever life’s road takes you.

Judson's production of Ibsen's "An Enemy of the People" 1984
Judson’s production of Ibsen’s “An Enemy of the People” 1984

2012 05 OWN Pic LR

Tom Vander Well graduated from Judson University earning a B.A. degree in Communications Arts with an emphasis in Speech/Theatre in 1988. He is currently President and CEO of Intelligentics, a market research and QA firm specializing in customer satisfaction research and call quality assessment (e.g. “your call may be monitored to ensure quality service”) where Tom has worked for 25 years. Tom found himself “waiting for Guffman” for over ten years and he served as President of Union Street Players, the award-winning community theatre in Pella, Iowa from 2005-2017. During that tenure he served as producer, director, actor and writer. He has also performed for Central College, the Pella Opera House, and the Pella Shakespeare Company. His play Ham Buns and Potato Salad was presented at the Missouri Playwrights Workshop at the University of Missouri and an April 2014 premiere in Pella has been followed with subsequent area productions. His play Letters from Pella was presented at an international academic conference honoring Hendrik P. Scholte in 2018 and will be published in a subsequent academic journal with content from the conference.

Related Blog Posts by Tom Vander Well:

The “Sui Generis” Moment on Stage
Power of the Art of Acting
Preparing for a Role: Digging into the Past
Preparing for a Role: Digging into the Script
Preparing for a Role: The First Rehearsal
Preparing for a Role: Digging into the Character
Preparing for a Role: The Rehearsal Process
Preparing for a Role: How Do You Memorize All Those Lines?
Preparing for a Role: Bits and Moments in the Grind
Doing the Harlem Shake with Theatre Central
Preparing for a Role: Production Week
Preparing for a Role: Keeping Focus When Siri Joins You on Stage
Preparing for a Role: Ready for Performance
Theatre is Ultimate Fitness for Your Brain!