“The goal of this command is love, which comes from a pure heart and a good conscience and a sincere faith.”
1 Timothy 1:5 (NIV)
I spent yesterday on-site with a client. It was an unexpected business trip that got added to my schedule. The primary Customer Support team I work with have been focused on a goal this past year. The goal is to help customers understand that leasing a necessary piece of equipment from the company will make their overall experience with the company’s service better in multiple ways. This is not just a sales pitch. It’s a fact. The team I work with has been doing a good job reaching and meeting the goal. However, it was discovered that colleagues on a different customer facing team in the company was undermining these efforts. They were telling customers that it was cheaper to purchase their own equipment. This left customers thinking that maybe the Customer Support team was just selling them a bill of goods to make the company more money.
Ouch.
To be fair, the associates of this other team have limited exposure to the bigger picture, the data we have regarding the customer experience, and the larger strategy that led to the goal. So, I got to do presentations yesterday to this other customer facing team. I explained the goal, the reason for the goal, and how important it was that they understand and support the initiative rather than undermining it. I’m glad to say it was a successful day.
Today our chapter-a-day journey steps into Paul’s letters to his young protégé, Timothy. Their relationship was very much a mentorship. Paul was a spiritual mentor and a surrogate father to young Timothy. In both my spiritual journey and my professional career I have many coaching and mentoring experiences, so it’s fascinating for me to read Paul’s letter from the perspective of Paul coaching Timothy regarding his leadership among the local gathering of believers in Ephesus. Paul left Timothy in Ephesus to help lead the gathering in his absence when Paul went on an extended business trip to visit the other gatherings he’d planted in other cities.
Ironically, the struggle Paul writes to address with his young charge is not that different than the one I had to address with my client yesterday. There was a team in the local gathering of believers in Ephesus who were undermining the faith. They were voicing a contrarian message that was creating division and wasn’t based on the truth of Jesus’ Message.
Paul addresses this right from the start and gives Timothy the goal. Goals are good. We need goals. In this case Paul tells his young charge that the goal is:
Love…
-from a pure heart
-from a good conscience
-from a sincere faith
The further I get in my spiritual journey, the more I’ve come to embrace the preeminence of love as the goal in all things.
This is not just in my personal life or my church life, but also in my professional life. My client yesterday has a goal of creating the best possible and most cost-effective experience for their customers. There’s a love for their customers in that goal. The team I addressed yesterday did not have all of the facts, and I know that the team members who were telling customers to take the cheaper route thought they were doing right by the customers. I believe they were sincerely motivated, and honestly mistaken. As I made my presentations yesterday, my goal was not to chastise, punish, or demean anyone. My goal was to with patience, kindness, and gentleness explain the facts, the strategy, and goal that creates a win-win for both the customer and the company. In other words, my goal was to deliver my message with love so that my client could better love both their colleagues and customers.
I’m back in the office today working on different things, but the goal remains the same in all things.
Love…
-from a pure heart
-from a good conscience
-from a sincere faith

If you know anyone who might be encouraged by today’s post, please share.





