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“Just the Way it Works”

"Just the Way it Works" (CaD Ps 94) Wayfarer

They slay the widow and the foreigner;
    they murder the fatherless.

When anxiety was great within me,
    your consolation brought me joy.

Psalm 94:6, 19 (NIV)

While a college student, I took a semester off of classes and worked as an abstractor. My job was to take the abstract of a property that was being bought or sold and search the county records for the property, the buyers, and the sellers with regard to most recent taxes, liens, contracts, or transactions. While I worked for an abstract company with an office in the county office building, most of my day was spent visiting various county offices.

The county I worked in had long been under the tight control of a political machine, and my daily observations were a harsh life lesson. There was a law against smoking in public buildings, but some county employees continued to smoke at their desks as much as they wanted without consequence. I remember one office in which a county employee told me she wasn’t going to help me simply because she didn’t want to do so that day. I was told by my employer that there was nothing that could be done about it. “That’s just the way it works,” he said. Then there were the employees who sat in offices and pretty much did nothing all day knowing that they were “untouchable.”

Along my life journey, I’ve observed that corruption exists everywhere. It exists in governments, business, education, healthcare, and religion. Wherever you find a human system you will find individuals who will rig that system for personal power and gain. There is no perfect system because there are no perfect people. I’ve come to believe that the best we can do is to have systemic accountability through checks and balances.

Today’s chapter, Psalm 94, is a song of lament from of one who sees a corrupt system, and those who suffer because of it. In particular, the songwriter calls out the three most vulnerable groups in the Hebrew society of that day: widows, orphans, and foreigners. What is both fascinating and depressing is that the Law of Moses clearly instructed the Hebrews to take care of these three vulnerable groups. The writer of Psalm 94 laments that the system isn’t working.

From my own experience, it’s a helpless, hopeless feeling.

“That’s just the way it works.”

The song shifts in verse 12, and the songwriter places his hope and trust in God being the eternal “Avenger” who will ultimately bring justice to a corrupt world. In placing faith in God’s ultimate plan, the psalmist’s anxiety gives way to joy.

In the quiet this morning, I find myself grateful that I live in a representative republic in which individuals have some opportunity to address systemic corruption through the voting booth, the courts, speech, protest, and press. At the same time, I recognize that there are some places, even in the best of human systems, in which corruption is “just the way it works.”

This leaves me responsible to do what I can, within the systems I’m in, for those who are most vulnerable. That’s what Jesus calls me to. It also leaves me trusting Him who was crucified at the hands of a corrupt human system, to fulfill His promise of ultimately bringing justice and redemption at the conclusion of the Great Story. Joy, like that the psalmist expressed in the lyrics of today’s chapter, is experienced not in the absence of negative circumstances and human corruption, but in the midst of them.

The Perplexing Mystery

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The Lord is king forever and ever;
    the nations shall perish from his land.
O Lord, you will hear the desire of the meek;
    you will strengthen their heart, you will incline your ear
to do justice for the orphan and the oppressed,
    so that those from earth may strike terror no more.

Psalm 10:16-18 (NRSVCE)

We don’t talk much about evil anymore. It gets used as a weapon-word fired at the political “other” in the empty, name-calling wars on social media. It is referenced in conversations about acts so heinous that everyone agrees that they reached a depth of depravity so dark as to be inhuman. I observed, however, that even people of faith are dismissive of the notion that evil is set up in active conflict against good in the spiritual realm of this world.

Again, the devil took [Jesus] to a very high mountain and showed him all the kingdoms of the world and their splendor; and he said to him, “All these I will give you, if you will fall down and worship me.”
Matthew 4:8-9

The evil one was able to offer Jesus the kingdoms of this world and their splendor because this Level 3 world is where evil holds dominion until the final chapters of the Great Story. At every level of the socio-economic ladder from the grade school playground to Wall Street and Washington D.C. are those who will exploit anyone to advance their personal power base and portfolio of wealth. Unlike Jesus, they have knelt before the evil one and taken him up on his offer. These are the ones David writes about in the lyrics of today’s psalm.

As I mentioned in yesterday’s post, today’s psalm is connected to yesterday’s. Like We Will Rock You and We are the Champions by Queen, or Journey’s Lovin’, Touchin’, Squeezing and City of the Angels the two songs are were meant to go together. One of the common conventions of Hebrew songs and poems that is lost in translation to English is the fact that each line begins with each letter of the Hebrew alphabet in order just as if you wrote a poem and each line began with A, B, C, D, and etc., Psalm 10 picks up with the next letter of the Hebrew alphabet where Psalm 9 left off. In addition, there is no header or title to Psalm 10 like there has been for every other psalm we’ve read since Psalm 1. Psalms 9 and 10 go together.

With that in mind, King David is writing both psalms from his position as King of Israel. The thing I find most fascinating is that he is writing from a position of power. He’s at the top of the food chain. He holds more power in the kingdom than anyone else, and he is lamenting the wicked highway robbers who oppress the poor in the rural villages of his own country. He’s complaining about the wealthy brokers of power in his own kingdom who “prosper all the time” and establish their legacy for their descendants.

Why doesn’t he do something about it?

Along my journey I’ve observed that there is only so much that one can do in a world where evil has dominion. Not that I shouldn’t do everything that I can to act in the circles of influence in which I operate. I should. Nevertheless, I have witnessed good people, followers of Jesus, who have ascended the ladder of earthly power and influence only to find that there is only so much that they can do.

That’s the point I believe King David is getting to in his songs that read like a leader’s lament. His position of ultimate power in his kingdom cannot stop the wickedness of every rural bully bent on taking advantage of poor villagers. Even as King he is surrounded by the wealthy and powerful who have their own personal kingdoms built to oppose him.

It’s interesting that towards the end of today’s psalm David appeals to God as “King forever and ever.” At the end of his personal, earthly power that has fallen short of bringing justice to everyone, David appeals to God as the only higher authority who can step in and do something about it.

Welcome to one of the most perplexing spiritual mysteries of the Great Story. Jesus comes to earth and refuses to operate in worldly systems of the evil one’s dominion where injustice and wickedness reign and oppress the poor and the weak.

Why didn’t he do something about it?

Instead of confronting evil on earthly terms, Jesus goes instead to the rural, the poor, and the simple. He reaches out to individuals, encourages the personal transformation of individuals from self-centered evil to a life of self-sacrificing service to others. He triumphs not over earthly kingdoms but over Death. He wages war not against flesh-and-blood but against principalities, powers, and forces of spiritual darkness behind flesh-and-blood power. It leads me to consider that ultimately, the Great Story is not about this Earth. It’s not about this world. It’s not just about this 20,000 to 40,000 days I will spend journeying through this lifetime. It’s about something greater, something deeper, something more eternal.

In the quiet this morning I find myself identifying with David’s lament. At the end of the song, David expresses his trust that God sees the acts of evil and hears the cries of the oppressed. He entrusts the King of all with ultimately making things right. I have to do the best I can as an ambassador of God’s Kingdom on this earth in the circles of influence I’ve been given. Beyond that, I can only make an appeal to the King forever, and trust He will see this Great Story to its conclusion, joyfully ever-after.

More Than Enough

[The artisans making the Tabernacle] said to Moses, “The people are bringing much more than enough for doing the work that the Lord has commanded us to do.”
Exodus 36:5 (NRSVCE)

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When I was fifteen I went to a weekend long conference just south of the Chicago area. I’d never been to Chicago, so I and my two friends drove into the city and spent the afternoon sightseeing. When we got back to the car, we discovered that my duffel bag had been stolen out of the car. It had everything I brought with me including my money for the conference. I was left, literally, with nothing but the clothes on my back for the weekend.

Upon arrival at the conference we explained my situation to the people at the registration table. They assured me that it was not a big deal, and they’d make arrangements to have my parents send a check for my registration. At the beginning of the first session that evening I was asked to stand and the host explained to everyone at the conference what had happened.

I was unprepared for the outpouring of generosity I was about to experience. All weekend long people were handing me cash. People who lived nearby went home and brought back boxes full of clothes for me. No matter how much I implored people that I had more than enough to get me through the next two days of the weekend conference, it just kept coming. I went home with far more than I had stolen, including a really good spiritual lesson.

That was my first experience in life with having something stolen from me, and I’d never been in a position where I was on my own and in need. I can remember being kind of freaked out by the experience and how I was going to manage, but I quickly learned that God provides through the generosity of others. I’ve endeavored for just about forty-years to pay it forward whenever the opportunity arises. That’s how Kingdom economics works.

In yesterday’s chapter, Moses asked the Hebrew people to bring an offering of materials for constructing this temple tent God told them to build. In today’s chapter, the outpouring of generosity is overwhelming and Moses tells everyone to stop bringing more materials for the work.

I couldn’t help but think of Jesus words this morning as I pondered the Hebrews generosity, and the generosity I experienced at the very beginning of my spiritual journey:

What I’m trying to do here is to get you to relax, to not be so preoccupied with getting, so you can respond to God’s giving. People who don’t know God and the way he works fuss over these things, but you know both God and how he works. Steep your life in God-reality, God-initiative, God-provisions. Don’t worry about missing out. You’ll find all your everyday human concerns will be met.

“Give your entire attention to what God is doing right now, and don’t get worked up about what may or may not happen tomorrow. God will help you deal with whatever hard things come up when the time comes.

Matthew 6:31-34 (MSG)

I also thought of the early followers of Jesus generously bringing everything they had to life’s potluck and making sure that everyone had enough.

In this time of COVID craziness with many people out of work, in the wake of small family businesses burned to the ground by riots, there are a lot of people worried “about what may or may not happen tomorrow.” I confess that I’m feeling the anxiety, at times. Today’s chapter is a good reminder of God’s provision. In the economy of God’s Kingdom, there is always more than enough. My priority is to be generous in meeting the needs of others and then trust God’s generosity in meeting mine.

Have a great weekend, my friend!

One Word: Believe

[Jesus] could not do any miracles there, except lay his hands on a few sick people and heal them. He was amazed at their lack of faith.
Mark 6:5-6 (NIV)

Among my local gathering of Jesus’ followers there has been an initiative in recent years to choose one word as sort of a spiritual theme for one’s life each year. It’s a very informal thing. Most people pray about it and seek some divine guidance in what their “one word” should be. It becomes a tool for asking, seeking, and knocking on the spiritual door of what God is doing in your life in the particular stretch of your spiritual and/or life journey.

My word for this year is “believe” which I consider to be the active form of “faith.”

One of the subtle themes that I find Mark weaving into his Jesus story is that of faith. Those who had faith experienced the miraculous. In today’s chapter, the people of Jesus’ hometown couldn’t believe that Joseph’s boy, Jesus, was this teacher everyone was talking about:

“He’s the carpenter. You know! Joseph and Mary’s boy. The one who abandoned Mary and the siblings this last year to become this traveling prophet. Who does Jesus think He is? If you ask me, that boy should get these silly notions out of His head, get back to the carpenter’s shop, and help provide for the family.”

Mark records that Jesus was amazed at their lack of faith. Few miracles were performed, not because Jesus had less power but because the people had less of the activating ingredient of the miraculous: they didn’t believe. Their limited faith in Jesus limited what God could do among them.

Later in the chapter, after Jesus feeds five thousand people with five loaves of bread and two fish and walks out on the Sea of Galilee to meet the disciples who are struggling at the oars of their boat, Mark records that #TheTwelve were still amazed and struggling to understand what Jesus was doing. Their “hearts were hard” Mark records. Their faith had not caught up to what they had been witnessing. They were struggling to believe it all.

In the quiet this morning, my mind wanders back to what Jesus said a few chapters back:

“What shall we say the kingdom of God is like, or what parable shall we use to describe it? It is like a mustard seed, which is the smallest of all seeds on earth. Yet when planted, it grows and becomes the largest of all garden plants, with such big branches that the birds can perch in its shade.”

Mark 4:30-32 (NIV)

Jesus also used the Mustard Seed as a metaphor for how much “faith” is required to move a mountain.

I find it ironic (or is it a divine appointment?) that my “one word” for 2020 is “believe” and it’s the year that the COVID-19 virus upends life as we know it and, according to the press who screams it 24/7 to anyone who will listen, threatens to tank the global economy and take my business with it (if we all don’t die first).

Have you ever seen a mustard seed?

In the quiet this morning, Holy Spirit is whispering to my spirit. I imagine it was the same message Jesus was whispering to #TheTwelve on the boat after he walked out on the water and climbed in the boat.

“Yep. It doesn’t take much. Just believe.

Poison on the Team

As charcoal to embers and as wood to fire,
    so is a quarrelsome person for kindling strife.

Proverbs 26:21 (NIV)

There is a client of mine who had a team that had been struggling for some time. While other teams around them were making great strides in their service performance, this one particular team languished in mediocrity. My quarterly training sessions with this team were sometimes painful. Silence. Arms crossed. No eye contact. No participation.

There was one member of this team who was, by far, the worst performer of the group. His performance on the phone calls we regularly assessed were so bad, that one almost had to willfully try to be that consistently awful to their customers. Over several years, the management team tried just about everything to motivate a change in this person. They tried offering cash bonuses for better performance, they provided remedial coaching (I had the joy of conducting many of the coaching sessions…ugh, also painful), they wrote him up on multiple Performance Improvement Plans with HR, and they made threats to fire him. Nothing worked. The longer this went on, I believe the more convinced he was that he didn’t really have to change and the more stubborn he became.

Coincidentally, I was asked at one point to mentor this team’s new supervisor. The newbie had been a member of the team for a long time and was promoted to his first managerial position. I watched him go through all of the same efforts as his predecessor trying to motivate behavior change in the team’s entrenched curmudgeon.

“What am I going to do with him?” the supervisor eventually asked me directly.

“Fire him,” I responded just as directly.

The supervisor seemed shocked by response. I explained.

Look,” I said, “Your management team has wasted their efforts for years trying to get this person to perform. There is a well-documented track record of a bad attitude, poor performance, and an unwillingness to do any more than the very least that is required to avoid getting fired. His attitude has poisoned the entire team and your team will never be healthy until you get rid of the problem at the source.

I had made this same suggestion multiple times to the supervisor’s predecessor and managers, but they could never take the final step of terminating his employment. I actually expected nothing different from the new supervisor, because he was new and firing a team member went against this client’s corporate culture.

I was, therefore, surprised to learn that my managerial protégé took my advice and fired the team member a short time later. Wouldn’t you know it? That year the team that had been mired in mediocrity reached their service quality performance goal for the very first time. I handed out more year-end performance awards to members of that team than ever. The team that had been so painful to train for so many years was laughing, cheering, clapping, and celebrating.

In today’s chapter, Solomon wisely says that a quarrelsome and contentious person is like adding wood to a fire. It spreads. My client’s entire team was stuck in their contentious mediocrity and poor performance because of one team member’s poisonous attitude. I wish I could say that this is the only example I’ve seen in my years of helping my clients improve the quality of their customer service, but it’s not. It’s actually fairly common. What isn’t common is a client’s willingness to do the right thing for everyone (especially their customers) and decisively extract the poison from the system whether it is firing the person or moving them to a different job with a different team that might be a better fit.

In the quiet this morning, I find myself thinking about other poisonous team members I’ve encountered in my vocational journey and the reticence, even in my own company, of confronting it. What I’ve observed over time is that these individuals really don’t want to be in their positions. Sometimes getting rid of a poisonous team member actually frees that person to find something better for themselves. I have followed the careers of a few fired team members on social media and it appears that they are much happier after finding a job that better suits their talents, desires, and personalities. And, some appear to be tragically angry and contentious people in any role no matter where they work.

At least a company can fire such a person. When the contentious and quarrelsome individual is part of a family system, it’s a far more difficult situation. Solomon had another proverb for such tragic circumstances:

To have a fool for a child brings grief;
    there is no joy for the parent of a godless fool.

Because I can, Doesn’t Mean I should

When you sit to dine with a ruler,
    note well what is before you,
and put a knife to your throat
    if you are given to gluttony.

Proverbs 23:1-2 (NIV)

When I was starting out in my career, we had miser in charge of our company’s travel expenses. It was dictated that we would stay in the cheapest places, rent the cheapest cars, and keep our meals to a minimum. In many cases, the cheapest alternatives were zealously investigated and it was required that we use them.

I still have memories of the hole-in-the-wall car rental place that this person found. It was a true “rent-a-dent” with a small fleet of small, two-door Grand Prix Pontiacs. They were almost all red and they had been purchased from other car rental places on the cheap because they had high-mileage, lots of wear, ran rough, and every single one of them had been the used by their previous owners as the cars designated for smokers. Even the $17 a day we paid was overpriced for these barely roadworthy pieces of junk. I now look back and laugh at those days like a veteran road warrior swapping battle stories, but it really was extreme.

I’m happy to say that after a few years the travel restrictions were eased. We were allowed to stay in mid-tier hotels and negotiated an account with one of the major car rental companies. Our per diem for meals was eased to a reasonable limit. Nevertheless, the standard had been set. We watch what we spend, what gets charged to the client, and always keep it reasonable.

A few years later, I was having lunch with the CEO of a large client we were privileged to serve for many years.

“You know why I love you and your company? Why I respect you and keep doing business with you?” he asked me unexpectedly in his thick New York Jewish accent.

I was honestly curious to know.

“It’s your expense reports,” he quickly said in response to his own question without waiting for me to answer, “You don’t try and gouge me. You wouldn’t believe what most vendors try and get away with. They expect me to pay for the magazines they buy to read on the plane and $200 bottles of wine at lunch. It’s ridiculous. Your team always just charges me for the basics, and it’s always reasonable. That tells me a lot about your company.”

I thought about that lunch, and that CEO, as I read this morning’s chapter and the sage saying of ancient Jewish wisdom at the top of this post. That lunch was an important waypoint in my career as I began to see myself through the eyes of the decision makers who hire our company. While the miser I first experienced as a corporate rookie took things to an unnecessary extreme, I came to understand the wisdom that motivated their frugality. Clients pay attention to what we charge them, and they make judgements about our integrity, our character, and our relationship because of it.

In the quiet this morning, I’m smiling and whispering a prayer of gratitude for the person who made me endure long road trips in a stale, smoke-smelling rust-buckets. It wasn’t fun at the time, but it taught me an important lesson. And, it became a really good story for those days when I find myself comparing battle scars with fellow road warriors at the airport.

Now that I find myself at the top of the company’s org chart, I know that there are clients who assume that I will expect a higher level of travel experience when I’m on business with their company. I’ve even had a few clients encourage me to stay in nicer places and/or enjoy a higher-ticket meal or two than what they see I charged on my expense report. I thank them, and then I purposefully and silently refuse to do so. When it comes to next year’s contract, I never want to give the client any reason, even a small reason, to suspend or end our relationship.

Footnote to a Proverb

Plans fail for lack of counsel,
    but with many advisers they succeed.
Proverbs 15:22 (NIV)

One of the things about my job is that I am sometimes placed in the position of being the bearer of difficult news. Sometimes the data from a survey, or a team’s service quality assessment, is not what my client wants to hear. Over the years, I’ve had to learn how to communicate undesirable truths in a way that they can be received and turned into tactical options for turning things around. Sometimes, that’s impossible.

One of the things I’ve observed in my career journey is that the crucial variable in these types of situations is the wisdom, maturity, and attitude of the leader who is hearing the news I have to bring. There are times when it didn’t matter how I approached the situation. I, the messenger, would be shot.

I was once asked to sit in on a CEO’s advisory team as he launched a new initiative. I was impressed with the team that had been assembled and was actually excited to participate as an “outsider.” What became clear, however, was that the CEO wanted team members who only provided advice deemed positive and encouraging to the ego. I’ve seen this before. A client asks us to create a quality assessment scorecard that ensures every employee will get nothing but perfect marks all the time. The motivation for this request is the mistaken notion that everyone will “feel like a winner” (the customers are the losers who are still getting a poor service experience from the company’s representatives, while those representatives are continually rewarded for their mediocrity). I didn’t last long on that advisory team. I was good with that.

In today’s chapter, wise King Solomon shares that success comes with “many advisors,” and I believe that to be true. However, I found myself wanting to add a footnote to the proverb. The heart of both the leader and the advisors are crucial. The advisors have to be willing to say what the leader needs to hear, and the leader must be willing to hear whatever wisdom the advisors feel necessary to share (even if it’s not what the leader wants to hear).

As I was mulling these things over I found myself reminded of a recent Board meeting of our company in which one of our Directors really challenged a decision. Even though it didn’t ultimately sway a change in the decision, we needed that challenge. We needed to discuss a different point-of-view. It helped bring clarity to the issue and forced me, the leader, to consider the wisdom of other options. I want my Board members to be honest, and I want to be wise enough to heed their counsel even when it goes against my personal feelings, thoughts, and opinions.

In the quiet this morning, I find myself reflecting on several experiences as both leader and advisor along my life journey. I’ve learned that I can’t really change others. I can only be responsible for myself in the role of both leader (accepting wise counsel) and advisor. My time is most wisely spent with those who really want my honest input, whether they ultimately heed it or not. Those who don’t really want to hear what I actually think and believe are better off finding another advisor.

Media and Personalities

“If you rebuke a mocker, you will only get a smart retort; yes, he will snarl at you. So don’t bother with him….”
Proverbs 9:7 (TLB)

I grew up with radio, and I loved it. Before the internet, and before television, radio changed the world. As a child, I wandered into the kitchen each morning to the news and commentary that my dad had playing on the kitchen radio. When I drove home from college in my Volkswagen Beetle, the AM radio was often my only companion. In college, my friend Craig and I did a morning show on the college radio station called The Shower Hour, and I briefly had pipe dreams of making my fortunes as a radio personality. In the early days of my actual career, I spent many hours in the car, and I spent those hours listening mostly to talk radio and sports radio.

Before social media, talk radio was one of the few public, social forums. Sports radio was a natural for the forum as there’s nothing that gets more people both distracted and excited as sports. I spent many hours listening to people spouting off over the radio.

But, here’s the thing I observed over time: Media is a system. Media is a business that is driven by advertising which depends on the number of listeners (or watchers, viewers, or clickers). To get those listeners, watchers, or clickers Media typically finds big, boisterous, lightning rod individuals (a.k.a. the aforementioned “personalities”) who will create a public buzz that will, in turn, attract more listeners, watchers, viewers, or clickers. In talk radio, and sports radio, the Media then feed everyday people and their “takes” to the personality who will then stir argument which the personality can mock or cut-short in order to spout their own buzz-creating opinions.

Somewhere along the line, I stopped listening, watching, and clicking.

I walked away from the game.

In today’s chapter, Wisdom speaks of the “mocker” who doesn’t really care what I think, and I couldn’t help but think of Media and their Personalities. They don’t really care what I think as long as I listen, watch, and click. And, if I make the mistake of letting the buzz stir me up so much that I enter the arena to disagree, then I will be mocked and snarled at and used to create more buzz which will stir more people to listen, or watch, or click.

I learned along the way that I prefer to listen quietly to worthwhile sources speaking knowledgeably about meaningful things, to contemplate what they say, and to then have a meaningful discussion about what is said with individuals I care about and who care about me, even if we respectfully disagree about the meaningful things.

My life is more peaceful.

A Common Complaint

Go to the ant, you sluggard;
    consider its ways and be wise!
It has no commander,
    no overseer or ruler,
yet it stores its provisions in summer
    and gathers its food at harvest
.
Proverbs 6:6-8 (NIV)

I am on the road again this week working with a client. One of my roles with this client is to mentor some of their young professionals. Most are in their first managerial role. Over the years, I have learned that there is a pattern to the challenges with which they struggle. Just yesterday, I heard one of the most common struggles: “What do I do with the poor worker?”

These are the frustrations and common complaints I hear from managers and supervisors regarding poor workers:

The poor worker is never on time whether it is first thing in the morning or returning to work from break. The only thing to which the poor worker seems to apply themselves is how to appear to be working while doing as little as possible. The poor worker takes thirty-minute bathroom breaks. Poor workers like to smoke because the fifteen-minute smoke break (immediately upon arrival, mid-morning, post-lunch, mid-afternoon) is treated as a smoker’s right on top of the normal breaks. When the manager returns to the floor from a meeting the poor worker can be seen scrambling to look productive. The poor worker encourages a general lack of productivity across their team so that the standard expectation of productivity will be generally lower.

I thought of the poor worker as I read this morning’s chapter and Solomon’s admonition to consider the ways of the hard working, diligent little ant.

At the risk of sounding like a grumpy old man, I admit that I look back on my life journey and observe a stark difference in the average experience of a young person in today’s culture. The economy of my childhood afforded opportunities and expectations for learning a work ethic. When I was seven and eight years old I was shadowing my brothers on their paper routes. At ten, I was substituting as a newsie for my friend, hawking papers twice-a-day in the wards of the local VA hospital. At eleven I had my own route in which I not only delivered papers, but also collected money from customers, learned basic accounting, kept a ledger, and was held accountable for the quality of my work and the accuracy of my figures. By thirteen I was working in a restaurant bussing tables. At fifteen I was working a cornfield. At Sixteen I working retail evenings and weekends. During college, I often worked three jobs while taking a full load.

I contrast this to the “poor workers” with whom my young protègès struggle. I also observe what appears to me to be a great number of young people who are employed for the very first time in their lives post-high-school or college.

In the quiet this morning I find myself contemplating the simple virtue of hard work which was instilled in my early, formative years. I confess, like all young people, I had to be prompted, required, reminded, and scolded as I learned the lessons of said virtue. Some of those lessons are burned into my conscience. And, for that I am grateful.

Speaking of which, I have a full-day of training, coaching, and reporting ahead of me today with a client. My day begins early and ends late.

Time for me to get to work, my friend. Thanks for reading.

Observations of a Mentor

Whoever can be trusted with very little can also be trusted with much, and whoever is dishonest with very little will also be dishonest with much.
Luke 16:10 (NIV)

I have been on the road this week working with a client. As part of my duties for this particular client, I have been mentoring a number of their front-line supervisors. Most of these supervisors are in their first managerial position, and I have an opportunity to help them learn some of the basic managerial and interpersonal skills they will need in order to succeed.

Over the years, I have observed that I can usually tell in my first few sessions when one of my protégés is going to be successful. Those who are self-aware of their own struggles and shortcomings and are willing to be open and honest about them tend to make quick progress. I have enjoyed watching these individuals listen to wise counsel, work hard to develop themselves, and rise quickly within the organization.

I have also had the experience of mentoring individuals who are dishonest with me about themselves, their strengths and weaknesses, and what is really happening within the team in their charge. Some have been so good at spinning their reality that when I give my report to their senior manager, their manager thought I must be talking about a different person. I’m sorry to say that I’ve watched certain individuals in my charge fail because they lacked the simple ability to be honest with themselves and others.

In today’s chapter, Luke shares a series of parables that Jesus told His followers. In the midst of the parables, Jesus makes a very simple observation that those who can be trusted with very little can be trusted with much, and that the opposite is equally true. I suddenly saw the faces of individuals I’ve mentored who have given me living proof of Jesus’ words.

I’m back in my home office this morning, and in the quiet I find myself looking back at my own life and career. I have been blessed to have had good mentors and wise counselors in my life, and I hope that I’m doing a good job of paying it forward with the dividends of their investment in me. So much of what I’ve learned boils down to things that are very simple.

Be honest, trustworthy, capable, and content with the smallest of the responsibilities you’re given. In due time, you’ll find yourself with greater responsibilities.