Tom Vander Well

Author, speaker, emcee

A smiling man in a gray sweater is standing next to the book cover of 'This Call May Be Monitored' by Tom Vander Well, which features a design of a head with headphones.

Over thirty-plus years, Tom Vander Well has analyzed more than 100,000 recorded business phone calls. He has heard the exact moments when trust is built — or broken — between clients and their customers.

Sitting between front-line reps and executive leadership, Tom found himself “the man in the middle,” translating customer conversations into insights leaders can act on — and succeed.

Author of the Amazon International Bestseller “This Call May Be Monitored,” Tom has been engaging audiences for over 40 years as a master story-teller blending humor, heart, and inspiration that is equally transformational at either a corporate event or local congregation.

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Author, Speaker, Emcee

A smiling man with gray hair and a beard wearing a black tuxedo with a bow tie, posing against a dark background.

Author

Tom is author of the National Bestselling book, “This Call May Be Monitored (What Eavesdropping on Corporate America Taught Me About Business and Life).”

Tom has been writing his Wayfarer Blog for over twenty-years, turning morning meditations “in the quiet” into meaningful and applicable spiritual applications for the everyday slog of life’s journey.

Tom is also a playwright with two successful productions to his credit. His play Letters from Pella was recently published.

Speaker

For over 40 years, Tom has been engaging audiences with his personal and engaging story-telling style. He is a popular business speaker on the topics of customer service and the customer experience, based on his career in customer research and call analysis. He’s spoken at LOMA, ICMI, and other national business conferences and can provide both keynote and customized workshops.

Tom is also a popular speaker at faith-centric events and conferences, bringing spiritual insights from a life being a “man in the middle” of the spheres of both business and faith.

An energetic older man wearing a striped baseball jersey with 'INTELLIGENT' printed on it, jumping in mid-air with a joyful expression.

Wayfarer Blog and Podcast

For over 20 years, Tom has faithfully authored his Wayfarer blog (now also available as a podcast). It began as a simple concept that sprung from his every day routine. Read one chapter of the Bible each week day morning, then blog his thoughts about what it means for his day.

Tom’s Wayfarer Blog and Podcast explores the intersection of faith, business, culture, history, relationships, and the everyday journey of being human. His writing blends thoughtful reflection, practical wisdom, humor, and the occasional hard-earned scar from real life.

Averaging about six-minutes, his chapter-a-day podcasts are a perfect inspiration for the daily commute.

Master of Ceremonies

Tom has been emceeing since he was a freshman in high school. To this day he contends that the reason he never made the Homecoming court was that no one knew who would emcee the Homecoming assembly [cue: rimshot]!

Business events, university award nights, charity events, community celebrations, art shows, fashion shows, and beauty pageants are all on Tom’s resume as emcee.

If you need someone who makes audiences feel comfortable and who can confidently and capably steer your event, Tom’s a great choice.