Tag Archives: Leadership

Muttering

But the Pharisees and the teachers of the law muttered….
Luke 15:2 (NIV)

Along my spiritual journey, I’ve come to understand that if one attempts anything of real value there will be muttering.

I was struck this morning when the chapter began by saying that the teachers of the law and Pharisees “muttered.” Digging into the original Greek and the definitions given for the word Dr. Luke used here, it described “droning on in low, constant murmur” and “smoldering discontent.”

Having been in different positions of leadership my entire life, I have come to understand that there will always be muttering. In fact, as I sit in the quiet this morning and take a stroll down memory lane I can quickly bring to mind mutterers and their mutterings from every stretch of my journey.

A couple of thoughts on muttering:

Even Jesus Christ had mutterers muttering. I can always take solace in the fact that I’m in good company. I’ve come to accept that there will be mutterers. In fact, if there are no mutterers, then maybe something is wrong.

Muttering came from all sides. Muttering is typically not as simple as a black-and-white differentiation between those who mutter and those who don’t. The teachers of the law muttered. The crowds muttered. Jesus’ family muttered. Even Jesus’ disciples sometimes muttered. When you say things and attempt things that make people feel uncomfortable, there will be muttering, and Jesus was very clear that discomfort is a natural part of spiritual growth. Life comes through death. Salvation comes through loss. Growth comes from pruning. Receiving comes through giving. Let the muttering begin.

Jesus was never afraid to address the issue at the heart of the muttering. When there was muttering about healing on the Sabbath He questioned the reasoning of the mutterers and then healed on the Sabbath. In today’s chapter, when the muttering was about His keeping company with “sinners” He told three parables about God’s love for sinners and heaven’s celebration when a sinner repents. I’ve learned that responding to muttering head-on is often the best way to handle the smoldering discontent.

Jesus rarely showed anger or animosity towards mutterers and their muttering. Jesus was frequently the dinner guest of Pharisees and teachers of the law, and they were the ones who seemed to always lead the muttering. One of the hardest lessons I’ve had to learn is to separate the mutterers from their muttering. It’s so easy to distance myself from mutterers and demonize them, but that solves nothing. Confronting the issue at the heart of the muttering is important, but I try to treat the individuals muttering with kindness, gentleness, and self-control.

There will be muttering. I can’t prevent that. Like Jesus, however, I can choose how I respond.

Have you missed the previous chapter-a-day posts from this journey through the Gospel of Luke? Click on this image and it will take you to a quick index of the other posts!

Acute Worry-Warts

Who of you by worrying can add a single hour to your life?
Luke 12:25 (NIV)

Over the past few years, I’ve taken over the leadership of the company I’ve worked for the past 25 years. As a market research and consulting firm, we tend to work on annual, recurring contracts. We’ve been blessed to enjoy client relationships that have lasted decades, but the beginning of the year is always an interesting time for us. There are no sure things. There are no long-term contracts. The workload ebbs and flows, and there are no guarantees. Working here has always required hard work, good work, and a generous dose of faith.

It’s been an interesting transition for me stepping into the leadership role. There has always been someone else a rung or two higher on the corporate ladder, and I’m glad to say that those individuals have been people I have respected and trusted, even when we had differences or disagreements. Looking back, I realize that I learned early on how to find a certain level of contentment placing my faith in both God and my colleagues who bore a greater responsibility for the company than I did. Now there are no human beings a rung or two above me.

I’ve been surprised at the challenge this change it has been for me. I confess the weight of responsibility feels heavier and the anxiety comes must faster and with greater emotional velocity. All of a sudden I’ve got acute and constant breakout of worry-warts.

That’s where God met me in this morning’s chapter. Dr. Luke begins this chapter by recording that Jesus’ miraculous mystery tour was now creating such tremendous crowds that people were crushing and trampling one another. Jesus’ teaching is gathering more and more followers. It’s no longer just his rag-tag entourage of former fishermen talking to the locals in the town synagogue. Jesus is speaking to stadium-worthy crowds. Jesus is leading a ministry organization that has experienced rapid change, explosive growth, rising expectations, growing opposition, and all the pressures that come with leadership in such situations.

In the midst of that reality he asks a simple question:

Who of you by worrying can add a single hour to your life?

In the quiet this morning, as the calendar turns over and I feel the weight of leadership moving into another year of business, I needed Jesus to remind me of this rhetorical question. The reality is that things are no different than they’ve ever been. It’s been a faith journey all along. Nothing has really changed except the pressure and expectations I’m placing on my self. This means my mental and emotional focus is on my shortcomings (both real and imagined) rather than on the sufficiency of the One who has faithfully provided and led me to this place over 25 years.

Me of little faith.

After challenging His followers not to worry, Jesus adds this:

“What I’m trying to do here is get you to relax, not be so preoccupied with getting so you can respond to God’s giving. People who don’t know God and the way he works fuss over these things, but you know both God and how he works. Steep yourself in God-reality, God-initiative, God-provisions. You’ll find all your everyday human concerns will be met. Don’t be afraid of missing out. You’re my dearest friends! The Father wants to give you the very kingdom itself.

Luke 12:29-32 (MSG)

Not a bad reminder to start my day. I hope it encourages you as well, my friend. Thanks for reading.

Have you missed the previous chapter-a-day posts from this journey through the Gospel of Luke? Click on this image and it will take you to a quick index of the other posts!

Motives and Example

So I continued, “What you are doing is not right. Shouldn’t you walk in the fear of our God to avoid the reproach of our Gentile enemies?”
Nehemiah 5:9 (NIV)

In 1993, the state of Iowa experienced historic flooding. An army of volunteers sandbagged along the Des Moines River attempting to protect the Water Works plant, but it was eventually inundated, leaving a quarter of a million people without fresh water. My family and I had just moved back to Des Moines in the weeks before the floods peaked.

I was working for a non-profit organization at the time and was dispatched by my employer to assist in any way I could. I ended up working at an emergency shelter for victims whose homes were flooded.

My experiences as a volunteer during those days opened my eyes to a side of national emergencies that we will never see on the news. I overheard conversations as relief officials and corporations negotiated the amount of aid they were willing to “give” dependant on the publicity they would receive and the level of the government official who would be present to publicly accept the donation in front of the cameras. I witnessed relief officials act as casting directors, sizing up flood victims as to which news outlet they would be perfect for on camera. I watched news producers coaching victims how to sound and look more pitiful, and making the victim’s situation seem far worse than reality.

I realized during those days that national emergencies are big business. They tug at global heartstrings, earn lots of viewers (and ad dollars) for news organizations, earn publicity for donors, and generate millions of dollars in revenue for relief organizations. And it’s all done under the humanitarian guise of helping our neighbor.

In today’s chapter, Nehemiah is in the midst of his emergency construction project to shore up the walls of Jerusalem. He begins to witness things that open his eyes, as well. What becomes clear is that the dire situation among the people in and around Jerusalem is not just the lack of protective walls and gates around the city. The wealthy have been using the tough times and difficult circumstances as an excuse to extort interest from the poor and take people’s land and children away. Nehemiah calls an assembly and demands that they stop using their position to take advantage of others.

Nehemiah goes on to explain that, as Governor, he led by example in these matters. He didn’t accept all that was due him as Governor nor did he levy taxes on his people to line his own pockets as Governors usually did.

In the quiet this morning I am thinking about motives and example. When the people’s motives were out of whack they acted accordingly to the detriment of all. Nehemiah’s appeal was not just about changing their behavior but about changing their hearts. Nehemiah’s motives were to do what was right for the people which translated into behaviors that were consistent with those motives.

I find myself doing some soul searching today and a little personal cardiology examination. It’s easy for me to accept that my motives are right and my behaviors towards others are aligned, but how do those under my leadership see it? What do my actions and motives look like from their perspective? When I get uncomfortable with looking at it that way, then I’m pretty sure I’ve got some changes of my own to make.

A note to readers: You are always welcome to share all or part of my chapter-a-day posts if you believe it may be beneficial for others. I only ask that you link to the original post and/or provide attribution for whatever you might use. Thanks for reading!

Outside of the Lines

In Damascus there was a disciple named Ananias. The Lord called to him in a vision, “Ananias!”
Acts 9:10 (NIV)

I’ve always had a bit of a rebellious streak in me. Working inside of large institutions typically brings it out though I don’t have a lot of examples to share because I’ve never been able to work well inside of large institutions. I’m allergic to bureaucracy. I believe God made me to work best from the outside in.

I was a few months shy of my 15th birthday when God first called me. “You will proclaim my word,” was the simple message I received. I was just naive enough, and just maverick enough not to ask questions about how. I just figured I was meant to start immediately. I delivered my first message just two months later, and within a year I was part of a team of young people traveling the state each week and speaking about Jesus wherever I was given opportunity.

As I read through the book of Acts, I’m continually struck by how the body of Christ expanded. My maverick heart immediately recognizes that it didn’t happen institutionally. In today’s chapter Jesus dramatically calls Saul, a man eager to be Jesus’ greatest enemy. Remember when Jesus said, “love your enemies and bless those who persecute you?” Yeah, Jesus did that with Saul.

Then Jesus calls on a man named Ananias. We don’t know anything about Ananias. We don’t know his background, where he came from,  or how he became a follower of Jesus. His name was quite common in that day. It’s like God choosing a guy named John Smith. Ananias was just a guy in Damascus sitting at home praying. He wasn’t one of “The Twelve.” He wasn’t in Jerusalem where the leaders of Jesus’ movement were headquartered and deciding things. Out of the blue this nobody in Damascus gets tapped by Jesus to heal the man who was His self-proclaimed worst enemy. His name only comes up one more time in the Great Story.

From a leadership perspective, I love what Jesus is doing. He isn’t confining the work of His movement to be channeled only through his chosen leader, Peter, and the other eleven proteges. Jesus is expanding the work through everyone who believes and follows. Holy Spirit is filling everyone. Spiritual gifts are being distributed to everyone; Even an unsuspecting, common man named Ananias sitting at home in Damascus praying.

Jesus isn’t creating an institution. He’s creating an organism just like He did back in the opening chapters of Genesis. He’s creating a complex living body made up of millions of individual cells each called on to do their individual part for the whole, that it may accomplish its purpose of love and salvation.

This morning I’m sitting in my hotel room getting ready to go work with a client, who happens to be a large, global corporation. Like I said, I work best from the outside in. It’s how God made me. I’m sitting here thinking about the stories of an angry man named Saul and a common man named Ananias. I love that Jesus works outside the lines. I love that He’s not a God of bureaucracy but a God of living, breathing, creative power and beauty. That’s the Jesus I know. That’s the Jesus who called to me when I was 14 and still inspires me almost 40 years later. That’s the Jesus this maverick will follow each day of this earthly life (and then into eternity).

 

Transition of Leadership

After the death of Jehoiada, the officials of Judah came and paid homage to the king, and he listened to them.They abandoned the temple of the Lord, the God of their ancestors, and worshiped Asherah poles and idols.
2 Chronicles 24:17-18 (NIV)

Along my life journey I’ve witnessed, or been part of, a number of leadership transitions. Churches, schools, civic organizations, business, clients, not to mention the transition of power our nation peacefully experiences every 2-4 years. Some transitions I’ve experienced have been positive experiences, some have not.

In today’s chapter the Chronicler relates some fascinating details about the reign of young King Joash of Judah. In the previous two chapters we learned that the entire royal family of David had been wiped out. Joash had been hidden away as an infant in the Temple of Solomon for seven years. Then the high priest, Jehoiada, let a coup and placed Joash on the throne.

Reading between the lines on the Chronicler’s papyrus, we see there may have been a bit of an ebb and flow to the relationship between Jehoiada and young King Joash, between monarch and priest, between politics and religion. Jehoiada was, no doubt, a powerful figure. He was the one who hid the infant and protected him. He was the one who plotted and carried out the coup. He was the one who put Joash on the throne. Jehoiada was the power behind the child king, and he even oversaw who Joash would marry and with whom the king would have children.

The king grows up and gives orders for a tax to be collected to repair Solomon’s Temple, but the King’s wishes are not immediately carried out. Jehoiada was the power behind the throne, and the Levites knew to take their orders from the high priest, not the king. Joash summons Jehoiada before him. Joash had always taken his commands from Jehoiada, now the young king was testing and exerting his own power and authority over Jehoiada. The high priest submits, but we as readers are left wondering just how these two powerful men managed their relationship with one another.

The Chronicler then tells us about another transition of leadership. The powerful religious leader, Jehoiada, dies. There is now a vacuum of religious leadership. Immediately, the “officials” of Judah (leaders of clans, businessmen, state officials. and etc.) swoop into that power vacuum and pay a visit to King Joash. They convince the King to loosen Jehoiada’s powerful stranglehold on local religion and support the resurgence of the local Canaanite gods. Joash does so despite many prophetic warnings. The Chronicler makes it clear that this doesn’t end well.

This morning I’m thinking about transitions of leadership and of power. Jehoiada saw to it that Joash was placed on the throne, but the Chronicler’s account leaves me believing that he may have looked upon the young monarch as a puppet to be controlled rather than a protegé to be mentored. The difference is monumental and the fact that there was no successor to Jehoiada with the authority to command respect of the King and his “officials” says that the high priest had equally not done an adequate job preparing for his successor and ensuring that the legacy of his leadership would continue.

I have been blessed and privileged to be in many different leadership positions in my lifetime. In the quiet this morning I’m taking stock of how I have handled the transition of power and leadership to others. The results, I confess, are mixed. In some cases I feel that I’ve done well, and in others I realize that, like Jehoiada, I’ve missed the opportunity to bless my successor and those under my leadership with a wisely planned transition. I can’t change the past, but I can ensure that I handle future opportunities with greater wisdom and grace. I pray I do so.

Have a great week, my friends!

 

The Trickle-Down Effect of Leadership

This is what the Lord says: “Go down to the palace of the king of Judah and proclaim this message there….”
Jeremiah 22:1 (NIV)

I’ve been mulling around the idea of writing a book. For almost 25 years I’ve made a career eavesdropping on conversations between companies and their customers (e.g. “Your call may be monitored for quality and training purposes.”), and I’ve learned a number of lessons about both business and life in the process.

One of the interesting lessons I’ve learned about business is that a company’s front-line customer service operation typically reflects the personality and values of the person sitting in the CEO’s office. If the CEO values customer service as a differentiator in driving customer satisfaction, loyalty, and retention, then I will usually see a Customer Service team focused and empowered to deliver a consistently excellent service experience. If, however, the CEO views Customer Service as simply a nagging expense and drain on the bottom line, the Customer Service department usually resembles a cut-throat, bunker environment where only the strong survive.

The lesson? Leadership has a trickle-down effect on the team that often goes unrecognized, unappreciated, and unaddressed.

As I make my way through the ancient prophet Jeremiah’s anthology of prophetic messages, I as a reader have to recognize a shift in the structure of the anthology, and remember the context of today’s chapter. Up to this point, the editors who put together Jeremiah’s works had ordered things chronologically. Then in the 21st chapter we reach a climax in the story as the Babylonian army besieges Jerusalem just as Jeremiah had prophesied. Now, the editors shift to arranging Jer’s message’s topically. They begin with a series of messages addressed to the leaders whom Jeremiah holds responsible for the disastrous state of affairs. He begins at the top of the food chain: the King and royal family of Judah.

Today’s chapter is a scathing rebuke of the royal family. He lets them know that God is essentially removing them from office. Exile and captivity in Babylon will be their fate. They will never return or reign over their city, their nation, or their people again. The Chairman of the Board is cleaning house.

This morning as I embark on a long business trip, I am quietly thinking about my own leadership and responsibility for my company. The trickle-down lesson of leadership that I’ve observed in other companies is true of my own. As the old saying goes, “When I point my finger, there are three pointing back at me.”

How does my role as leader in family, in community, in church, and in business impact those who are under my organizational and systemic leadership? How do the positives and negatives of my personality impact the various systems I lead? I certainly don’t have all the answers. I have learned from experience, however, that I had better pay attention, give consideration, and make wise decisions in this regard. It’s critical both for my success as a leader, but also for the success and well-being of my company and all my teammates.

 

Preparing for Leadership Change

Moses told the Israelites all that the Lord commanded him.
Numbers 29:40 (NIV)

For almost a quarter century my vocation has afforded me the opportunity to work with a number of businesses of all shapes and sizes around the globe. I’ve worked with small, family owned firms and giant global corporations. Finance, retail, telecommunications, insurance, manufacturing, and you name it. It continues to be a fascinating journey.

One of the observations I’ve made along my tenure is that every company’s culture flows out of the executive suite. Even in publicly traded companies and global conglomerates I observe that the leader’s personality, values, and priorities ripple through the organization. Positively or negatively, employees become acclimated to this corporate culture. It becomes the culture they know and are used to working within. When there is a change in leadership, there is always a wave of anxiety that courses through the company.

The transfer of leadership can be a tenuous and troubling period for any group of people. This is especially true with charismatic, larger-than-life leaders who build large organizations over a long period of time. Perhaps no one in the history of humanity fits that description better than Moses.

One of the realities that made me scratch my head when I first began reading God’s Message as a young person was the repetition. In the past few chapters of the book of Numbers we have a repetition of the description of prescribed feast days and festivals that God has given through Moses which were already described in the book of Leviticus. Why repeat it all over again?

As we near the end of Numbers Moses is nearing the end of his tenure as Patriarch and leader of the Hebrew tribes. He led their rescue from slavery in Egypt. He led them out of Egypt. He led them to Sinai where God prescribed through Moses the law, rituals, and traditions that gave their fledgling nation identity, organization, and order. He has been leading them through the wilderness to the land God had promised. He is old and a transfer of leadership is about to begin. Joshua will soon take the mantle of leadership. Believe me when I tell you that anxiety is rippling through the Hebrew nation. Even Moses, arguably the greatest leader in history, has got to be feeling it himself.

Are they ready? Is Joshua ready? How are they going to manage? Are they going to be okay? Will they succeed without me?

And what to good leaders do when they’re transferring leadership of the organization they’ve loved and served? They prepare the team for the transition.

And how do you prepare an organization for the leadership change? You remind them of the things that are important to remember.

While Numbers is right next to Leviticus in the Bible, it was written many years apart at completely different times and occasions. In today’s chapter, Moses is reminding Joshua and the nation of the things that are important for them to remember by repeating for them the outline of prescribed sacrifices, festivals, and feast days.

This morning I’m mulling over some transitions I’ve recently experienced and am experiencing in my own personal world. As a leader I want to be mindful of how my personality, values, and priorities affect the people under my leadership and the organizational culture that results. I want it to be positive. Likewise, I’m reminded this morning that good leaders prepare the people they serve, as best they can, for transitions of leadership. That includes reminding people of the important things they need to remember.