Tag Archives: Change

Corporate Changes; Eternal Brand

The Lord said to Aaron, “You will have no inheritance in their land, nor will you have any share among them; I am your share and your inheritance among the Israelites.”
Numbers 18:20 (NIV)

I’ve recently taken on new responsibilities in our company that began with leading a strategic planning effort this past month. As part of that process, I’m evaluating the way our business does things and considering changes, enhancements, and improvements. I don’t want our team to simply make changes for the sake of change. There’s got to be good reason for the things we do that accurately reflects who we are and contributes to what we are called to do as a business.

As I think to the future and the road ahead for our group, I also find myself being mindful of the legacy of our founder’s mission. I don’t want to lose sight of what the company was created to be. There are some things that don’t change with regard to our brand. If anything, some things need to become enhanced. It’s simply who we are.

In many ways, the book of Numbers that we’re journeying through a chapter-a-day was God’s spiritual business plan for the ancient Hebrews. It’s an organizational manual for how God was establishing a system of worship. Things were not structured haphazardly. There are reasons that God, the founder and CEO, is structuring things a particular way.

One of the curious decisions God made was to make sure the priests and Levites, who were in charge of the temple, the offerings, and the sacrifices, could not own land or have an inheritance. “I am your share and your inheritance,” God said.

There is a very important purpose in setting up the team this way. Those who were part of the priesthood, the ones who were the spiritual conduit between God and humanity, were to understand and constantly maintain an eternal perspective. To quote the old bluegrass classic, “This world is not my home, I’m just a passin’ though.” The priests and Levites didn’t own land and didn’t have inheritance passed between generations because they understood that ultimately this whole earthly journey has an eternal destination. The world and all the stuff get left behind. The priest and Levites were invested in that which is beyond this world, those things which are eternal, the things that the Founder and CEO are really all about.

Times changed over the course of history. The system changed. The spiritual marketplace went through a great depression. Legacy ways of doing spiritual business in this world changed. Jesus came to be the ultimate sacrifice once for all. Holy Spirit was poured out into all believers. It was a new economy for spiritual business, and God’s spiritual business plan was getting a face lift. Old religious practices passed away like the telegraph, the ticker tape, and the IBM Selectric. New sacraments and paradigms were put into place.

But some things don’t change.

The legacy concept of the priests not having an earthly inheritance did not go away as part of the updated business plan. In fact, Jesus made it clear that God being the “share” and “inheritance” was a foundational, core part of God’s brand. It was a corporate value that was no longer limited to one team in the organization, but shared by all. It was part of every team members job description. In speaking to all the shareholders on the mountainside, Jesus said:

“Don’t hoard treasure down here where it gets eaten by moths and corroded by rust or—worse!—stolen by burglars. Stockpile treasure in heaven, where it’s safe from moth and rust and burglars. It’s obvious, isn’t it? The place where your treasure is, is the place you will most want to be, and end up being.” Matthew 6:19-21 (MSG)

The CEO was updating the business plan, and the old business silo of the “priesthood” was being functionally expanded to include everyone in the organization (1 Peter 2:9-10). Along with it, everyone in the organization was to understand that this world, and the things of this world, have zero eternal value. The world, and the things of this world, in no way contribute to the mission and goals of the organization. They will not help the organization be successful in implementing the strategic plan. Therefore, this world and the things of this world are not where members of the organization are to invest our resources, our energies, or our corporate concerns.

This is the legacy from the Founder. This is the brand.

It’s simply who we are, and who we are to be.

The End of the Line

In the ninth year of Hoshea, the king of Assyria captured Samaria and deported the Israelites to Assyria.
2 Kings 17:6 (NIV)

In this life, some things end. That’s the simple truth of the matter. Along this life journey I’ve come to the realization that we human beings like to feel a sense of the eternal amidst the temporal. We like things to remain fairly stable. We are lulled into a state of accepting that what has been always will be…

  • I will always live here…
  • I will always have this job…
  • We will always be together…
  • We will always be friends…
  • My parents will always stay together…
  • My children will outlive me…

And then suddenly, things end. Relationships end, jobs go away, homes are destroyed, people move away, churches split, companies are acquired, and so on, and so on, and so on.

World rocked. Equilibrium off. Heart breaking. Mind spinning.

Life changing.

In today’s chapter, we get to the end of the line for the northern Kingdom of Israel. For 190 years they had existed through a roller coaster succession of monarchs. Hoshea would be the final king. The Assyrian empire lays siege to Israel’s capital city, Samaria. It is destroyed, plundered, and the Israelites taken back to Assyria as slaves. Using the ancient playbook of conquest, the Assyrians move a melting pot of other immigrants peoples into the neighborhood to ensure that the Israelites left behind don’t unite in rebellion against the Empire. It is the end of the Kingdom of Israel.

As I read and mull over this morning’s chapter, I’m reminded of our chapter-a-day journeys through the prophets who warned that this was coming. For those who had ears to hear, the warning signs were there. Amidst the chaos, grief and questions that arise when things end, we can often look back with 20-20 hindsight and see that the signs were all there. In our desire for the eternal amidst the temporal we simply choose to ignore them.

I’m also mulling over the lessons that I’ve learned both in my journey through God’s Message and my journey through life. Things must end for us to experience new beginnings. In order for there to be resurrection, something must die. God even wove this truth into His artistic expression of creation. The seasons teach us that the new life and recurring promises of spring don’t happen with out the long death of winter. In summer Iowa has such lush green landscape with deep blue skies that it almost creates a new color all its own. But eventually we reach the end of the line. Lush green corn turns to ugly brown stalks, and the blue skies give way to the dull gray snow clouds of winter. And then it happens again, and again, and again. Old things pass away, then new things come.

For the people of Israel, this chapter of life is ended. But the story isn’t over. The prophets predicted this, as well. A new chapter has begun. Perhaps unexpected. Perhaps unwanted. Perhaps scary and unnerving. Yet that’s why we love great stories. They take us to unexpected places and new experiences we hadn’t dreamed or imagined. But we don’t get there without journeying through the end of the previous chapter(s).

Mentors, Mantles, and the Mayhem of Transition

[Elisha] picked up the mantle of Elijah that had fallen from him, and went back and stood on the bank of the Jordan. He took the mantle of Elijah that had fallen from him, and struck the water, saying, “Where is the Lord, the God of Elijah?” When he had struck the water, the water was parted to the one side and to the other, and Elisha went over.

When the company of prophets who were at Jericho saw him at a distance, they declared, “The spirit of Elijah rests on Elisha.” They came to meet him and bowed to the ground before him.
2 Kings 2:13-15 (NRSV)

Transitions are never easy. Along life’s journey I am constantly finding comfort in the status quo. What “has been” seems safe and secure in the “now.” Change skews the equilibrium. Anxiety bubbles to the surface. What “will be” suddenly seems uncertain because the “now” is no longer what “has been.” Anxiety quickly morphs into fear. I try to maintain the outward appearance of stability despite the fact my spirit is reeling like a drunken sailor. Fear subtly begins to leak out of my sub-conscious into the open in all sorts of unexpected (and often unhealthy) ways as my spirit searches for ways to cope with uncertainty.

In my work I often find myself on-site with clients amidst the whirlwinds of change. Corporate acquisitions, changes in leadership, changes in technology, changes in team, and changes in jobs are all realities that my clients struggle with in their workplace. There are even companies I know for whom the destabilizing effects of change become the status quo. I get to witness the internal and external effects of the ceaseless churn on individuals in my coaching sessions and conversations.

There are many layers of meaning in the events described in today’s chapter. I could write a weeks worth of blog posts (or more) peeling back and exploring every one of them. The main theme of today’s chapter, however, is transition. It is an event that our culture regularly references without realizing the source. When the great prophet Elijah is whisked up to heaven in a fiery tornado,  his “mantle” falls to the ground. Mantle refers to a loose cloak worn over clothes. His protégé prophet, Elisha, “takes up the mantle” of leadership from his mentor, Elijah. Elisha picks up his mentor’s discarded mantle and immediately uses the mantle to perform the same miracle Elijah had just performed with it before his dramatic exit. The act confirms to the team of prophets witnessing all of this that there has suddenly been a huge transition in the executive ranks of the prophetic organization. The corporation of prophets suddenly finds themselves with a new CEO.

What’s fascinating is that the first act among the corporation of prophets is sub-conscious anxiety oozing out into well-cloaked organizational action:

“Let’s appoint a committee to go look for Elijah. We saw him whisked up in a whirlwind, but no one saw him land. We need to verify that he is really gone.” (Because finding Elijah and returning to the comfortable status quo would feel much better than the anxiety I’m feeling about Elisha running things!)

Elisha warns that the actions are a waste of time and resources, but the search committee is adamant to the point exasperating the new leader. Fear does funny things to people.

This morning I’m thinking about transitions. I’ve been through many of them professionally and personally on this life journey. I’ve come to recognize the familiar, internal pangs of anxiety and fear that accompany these abrupt changes of course. They don’t necessarily get easier, but I’d like to hope that I’ve matured in how I respond to them inside and out. I’ve come to understand that what “has been” never completely passes away. It simply becomes the foundation on what “will be” is going to be built. I simply have to hold the tension of “now” with faith in what I believe to be true no matter what was, what is, or what is to come: I can trust that God’s got this.

‘Do not fear, for I am with you;
Do not anxiously look about you, for I am your God.
I will strengthen you, surely I will help you,
Surely I will uphold you with My righteous right hand.’
Isaiah 41:10

Be anxious for nothing, but in everything by prayer and supplication with thanksgiving let your requests be made known to God. And the peace of God, which surpasses all comprehension, will guard your hearts and your minds in Christ Jesus.
Philippians 4:6-7

Trust in the Lord with all your heart
And do not lean on your own understanding.
In all your ways acknowledge Him,
And He will make your paths straight.
Proverbs 3:5-6

featured image: detail from the St. John’s Bible

“This Changes Everything”

By calling this covenant “new,” he has made the first one obsolete; and what is obsolete and outdated will soon disappear.
Hebrews 8:13 (NIV)

Have you stopped to think how radically technology has changed in our lifetime? How clunky does a first generation iPhone seem to most of us today? Or a flip-phone? The first iPhone was just ten years ago. Think about your first personal computer. How different was it from what you use today? My first computer was an IBM PS1 and it didn’t even have a hard drive. I had to buy and install a 300 Mb hard drive and I thought that was all I would ever need! Oh my, how the landscape has changed on this life journey.

Yesterday over breakfast Wendy admitted to me that she doesn’t enjoy the book of Hebrews that we’re wading through on this chapter-a-day journey. Her sentiment is shared by many, I’m guessing. I understand it. We tend to love books like Proverbs with its simple wisdom, Psalms with its emotional poetry, or the Gospels with their fascinating take on Jesus’ story. Hebrews, however, rarely gets mentioned as a “favorite,” even by me. Perhaps that’s why it’s been five years since the last time I blogged through it.

One of the reasons I think we struggle with Hebrews is that the letter was written to a very specific audience for a very specific purpose. The author was writing to first century Jews in an effort to unpack the tectonic, theological paradigm shift  they were experiencing. For the original readers, this was life changing stuff. This was a rotary-dial, chorded phone to an iPhone 8 kind of shift in thinking about God. It’s hard for us to appreciate just how radical of a change this was for them.

In Jewish thought, the concept of “covenant” was/is an important one. Covenant means agreement, like an official binding contract. Throughout the Great Story there are a number of important covenants God makes with humanity. The most important of these covenants to the original readers of Hebrews was the covenant God made through Moses that included the ten commandments, the “law” along with an entire system of sacrifices, offerings, and feasts.

Jesus was a Hebrew as were all twelve of his inner circle. The early Christians were known simply as a Hebrew/Jewish sect before the teachings of Jesus spread through the Greco-Roman empire and “turned the world upside down.” Now, the author of Hebrews argues, God fulfilled what was prophetically foretold by Jeremiah 600 years prior. Like emerging technology is to us today, this was emerging theology for first century Hebrew believers. It’s just as the Apple ad for the first iPhone said: “This changes everything!” God is making a new covenant through Jesus that makes the covenant of Moses obsolete.

One of the overarching themes in the Great Story is rebirth, regeneration, renewal, and resurrection. Old things pass away, new things come. Death leads to life. The old covenant has given way to a new covenant. That’s the point the author of Hebrews is getting at.

This morning I’m sitting and pondering the many things that have “passed away” in my life across my own personal journey. I’m thinking about the many new things that I’ve experienced which were unthinkable to me in my earlier years. This is part of the fabric of creation. It’s part of any good story line. Few of us would read a book or watch a movie in which nothing happens.

In the quiet I find myself expressing to God my openness to embracing wherever it is this journey is leading. This includes being open to things that may need to pass away, and new things that may emerge unexpectedly…whatever those things may be.

Btw, I’m not talking about the iPhone 8 😉

 

The Runaway Train of My Brain

we take captive every thought to make it obedient to Christ.
2 Corinthians 10:5b (NIV)

When I was in 8th grade I learned how to diagram sentences in English class and how great stories were structured. In high school I learned how to break down stories and characters into their component parts and how to construct a cohesive presentation. In college I learned how to critique, how to “beat” a script, and how to storyboard an idea. In my personal work with multiple counselors I’ve learned how to recognize my own patterns of thought and the conversations I’m always having with myself. I’m still a work in progress but I’ve been learning over my entire life journey how to meta-communicate. That is, to think not only about what is being communicated but how it’s being communicated.

I happen to be married to Wendy, who does the same thing. It makes marriage interesting.

Thus it was that when I came across the phrase above from today’s chapter what initially struck me was not the spiritual meaning of this phrase, but the fact that it is a recurring theme in conversation between Wendy and me. “Taking every thought captive” comes up regularly in our discussions as we process through patterns of thought and behavior. So, I’ve been thinking about that in the quiet this morning.

I’ve realized along my life journey that my thoughts are often a runaway train. My brains neurons, synapses and transmitters got wired a certain way like a set track and when particular situations or circumstances present themselves my thoughts mindlessly follow where that track leads. There’s no meta-communication. There’s no thought about my thoughts. I just follow the tracks and end up at the same stations of words, emotions, behaviors and situations.

When “taking every thought captive” comes up in conversation between Wendy and me, we are essentially referencing the process from the old Westerns of riding fast to grab control of the train engine and pull on the hand brake. We’re forcing ourselves to think about our thinking and then do something about it.

Wait a minute. I keep going to down this ‘train’ of thought and I never like where it leads me (or us). Why am I thinking this way? What situation/experience/circumstance/word triggered my brain engine to take off down this track? What assumptions have I made in thinking this way? What am I not considering? What am I afraid of? What do my thoughts, words, and actions reveal about what it is I really want or desire? What am I not seeing in my limited view of the situation? Is my perspective skewed, and, if so, by what?”

Forcing myself to consider and answer these questions put the brakes on the runaway train, take the mindless thoughts captive, and begin the process of choosing new paths of thought toward better places in life and relationship.

This morning I’m thankful for God-given brains that are naturally powerful at learning, adapting, and changing. I’m grateful for God who is infinitely gracious with this wayfarer’s life-long journey of chasing down runaway thoughts and laying down new tracks. I am equally grateful for the spiritual power that assists in the mental processing. I am reminded that Jesus great commandment includes loving God with all of my mind as well as my heart, soul, and strength.

Now, if you’ll excuse me, I have a train to catch.

The Power of Expressing “Willingness”

not because you must, but because you are willing
1 Peter 5:2 (NIV)

My company measures service quality (e.g. “Your call may be monitored for quality assurance and training purposes“) and then we train and coach agents how to provide a better customer experience when talking on the phone or other mediums of communication.

I’ve always taught my clients that Rule #1 of Customer Service is “do the best you can with what you have” because every team member at every level of the organization is limited in some way. The problem is that we tend to get mired in the excuses and frustrations of what we can’t do instead of what we can. Front line agents may not be empowered to functionally do everything for the customer they would like to do, but they often underestimate the power they have to positively impact the customer experience simply by what they say and how they say it.

One of the most under utilized skills in customer service is expressing a willingness to help, to listen, to take responsibility, and to serve. In the business world we call it an “ownership statement.”

Here’s what I hear on about 95 percent of the calls I assess:

Customer: I have a question about my account.
Agent: Account number?

That’s an agent doing what they are obligated to do. But when you simply and consistently communicate a positive, willing attitude you improve the customer experience:

Customer: I have a question about my account.
Agent: Sure, Mr. Vander Well. I’ll be happy to help. May I have your account number, please?”

There is so much power in simply communicating a positive, willing spirit. And it goes so much further than customer service business transactions. This is what Peter was getting at in this morning’s chapter when he told the leaders among Jesus’ followers to carry out their responsibilities “not out of obligation but because you are willing.” I can improve how I relate with my friends, family, and loved ones simply by learning to consistently communicate willingness:

Friend: Hey Tom, are you available to help me move a piano?
Me: Happy to help. When do you need me to be there?

Wendy: Tom? Will you carry the laundry to the laundry room?
Me: You got it, my love. Laundry Man is on his way.

Madison: Dad? Can you get me a new insurance card?
Me: I’d love to, sweetie. Let me call our agent and arrange it.

I know it sounds simple because it is. We can positively impact every one of our interpersonal relationship experiences by simply and consistently communicating a little positive willingness. And, my experience is that “what goes around, comes around.” Give a little positive willingness and you just might find that “it will be given unto you.”

I’m going to focus on expressing willingness with every opportunity I’m given today. Will you join me?

Tectonic Shift in the Spirit Realm

“After the sabbath, as the first day of the week was dawning, Mary Magdalene and the other Mary went to see the tomb. And suddenly there was a great earthquake….”
Matthew 28:1-2a (NIV)

I have not experienced an actual earthquake. I should actually say that I haven’t consciously and physically felt the effects of an earthquake though a sensitive seismograph might have indicated that the earth shifted deep beneath me. In my travels to the west coast and the Pacific I’ve wondered if I’ll ever have that experience. It’s just curiosity, though you can believe me when I tell you that I’m perfectly content never to experience it.

As I finished Matthew this morning I was struck by the earthquake that accompanied the events of the resurrection. It brought to mind that Matthew also recorded that an earthquake that shook Jerusalem the previous Friday afternoon as Jesus breathed His last breath on the cross.

Throughout the Great Story we find a connection between God and creation. Unique events in the natural realm are regularly an indicator or agent of things happening in the spirit realm: flood, fire, cloud, fish, locust, river, ocean, drought, rain, wind, storm, plague, and earthquakes. Jesus is crucified. A massive shift occurs in the Spirit realm, and the earth cries out. A few days later the Spirit realm experiences another massive shift as Jesus is rises from the dead. Once again creation cries out in the form of an earthquake.

We know that earthquakes occur when massive tectonic plates shift far beneath the surface of the earth. It’s happening all the time, even though we can’t necessarily feel it. I went out to earthquaketrack.com this morning and was surprised to find that there have been 10 earthquakes in the past few days here in the southern part of the midwest region of the United States. Who knew? Yet when the shift or collision of the plates is strong enough we not only do we feel it on the surface experience its life changing effect.

God’s Message says that God’s invisible qualities and eternal nature can clearly be seen by what has been made. Creation reveals the Creator. So it is this morning that I’m meditating on the spiritual word picture God reveals in earthquakes. God is constantly moving, shifting and at work underneath the surface of our lives. We may not feel it feel it for days, months, or years, but that doesn’t mean that God isn’t moving and shifting things. Once in a while, however, the tectonic plates of the Spirit make a massive shift and we both feel it and experience its life changing effects.