Tag Archives: Jeremiah 22

The Trickle-Down Effect of Leadership

This is what the Lord says: “Go down to the palace of the king of Judah and proclaim this message there….”
Jeremiah 22:1 (NIV)

I’ve been mulling around the idea of writing a book. For almost 25 years I’ve made a career eavesdropping on conversations between companies and their customers (e.g. “Your call may be monitored for quality and training purposes.”), and I’ve learned a number of lessons about both business and life in the process.

One of the interesting lessons I’ve learned about business is that a company’s front-line customer service operation typically reflects the personality and values of the person sitting in the CEO’s office. If the CEO values customer service as a differentiator in driving customer satisfaction, loyalty, and retention, then I will usually see a Customer Service team focused and empowered to deliver a consistently excellent service experience. If, however, the CEO views Customer Service as simply a nagging expense and drain on the bottom line, the Customer Service department usually resembles a cut-throat, bunker environment where only the strong survive.

The lesson? Leadership has a trickle-down effect on the team that often goes unrecognized, unappreciated, and unaddressed.

As I make my way through the ancient prophet Jeremiah’s anthology of prophetic messages, I as a reader have to recognize a shift in the structure of the anthology, and remember the context of today’s chapter. Up to this point, the editors who put together Jeremiah’s works had ordered things chronologically. Then in the 21st chapter we reach a climax in the story as the Babylonian army besieges Jerusalem just as Jeremiah had prophesied. Now, the editors shift to arranging Jer’s message’s topically. They begin with a series of messages addressed to the leaders whom Jeremiah holds responsible for the disastrous state of affairs. He begins at the top of the food chain: the King and royal family of Judah.

Today’s chapter is a scathing rebuke of the royal family. He lets them know that God is essentially removing them from office. Exile and captivity in Babylon will be their fate. They will never return or reign over their city, their nation, or their people again. The Chairman of the Board is cleaning house.

This morning as I embark on a long business trip, I am quietly thinking about my own leadership and responsibility for my company. The trickle-down lesson of leadership that I’ve observed in other companies is true of my own. As the old saying goes, “When I point my finger, there are three pointing back at me.”

How does my role as leader in family, in community, in church, and in business impact those who are under my organizational and systemic leadership? How do the positives and negatives of my personality impact the various systems I lead? I certainly don’t have all the answers. I have learned from experience, however, that I had better pay attention, give consideration, and make wise decisions in this regard. It’s critical both for my success as a leader, but also for the success and well-being of my company and all my teammates.

 

Chapter-a-Day Jeremiah 22

Hamster wheel
Image by sualk61 via Flickr

Climb the Abarim ridge and cry—
   you’ve made a total mess of your life.
I spoke to you when everything was going your way.
   You said, ‘I’m not interested.’
You’ve been that way as long as I’ve known you, 
   never listened to a thing I said. Jeremiah 22:20c-21 (MSG)

The further I get in the journey, I perceive with greater clarity how blind I am to the entire concept of needs and wants. Life can be so materially easy, that spiritual need doesn’t even register with me.

When it comes down to it, we really are a people of wants and needs. And, we always mix up the two. Our needs are so well covered that the only thing left is wants. Because we have no concept of what it truly means to be in need, we feel our wants and tag them as needs. And so, our basic needs met without conscious thought, we spin in our little wheel of the rat-race cage, chasing after want after want after want.

How deaf am I to God’s still, small voice trying to speak truth to me while I, like a silly rodent, endlessly rattle on inside my little spinning wheel? How blind am I to the true needs of my soul and the pile of discarded acquisitions that lay broken and rusting in my wake? How am I going to see my true spiritual need, and the true needs of those around me when I am fixated on the perceived “need” of my next “want?”

Lord, have mercy on me. Help me discern clearly my true “needs” and selfish “wants,” and grant me the wisdom today to make choices accordingly.

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