“Then the master called the servant in. ‘You wicked servant,’ he said, ‘I canceled all that debt of yours because you begged me to. Shouldn’t you have had mercy on your fellow servant just as I had on you?’”
Matthew 18:32-33 (NIV)
I have been training groups and individuals in the art of Customer Service for almost a quarter century. Along that journey I’ve learned that students rarely remember all of the bullet points and service principles I teach them. They remember the stories. Just a year or so ago a woman came up to me prior to one of my classes. She had been in my class before and I asked her if she thought the content was beneficial.
“Oh yeah, it was good,” she said dismissively. “But just make sure to keep telling all the stories. You tell the best stories!”
She reminded me of a couple of front-line supervisors from another client who regularly showed up at the new hire service training class I did at their company each quarter. I asked them why they kept coming back. “We just want to hear you tell those stories again,” they would say with a laugh. “They never get old.”
If you haven’t noticed it, our culture has been recapturing the power of story in recent years. There are books, conferences, and entire consulting practices around story. This isn’t new. It’s eternal. The power of story is woven into the fabric of life. We were created in the image of The Great Story Teller. Story, metaphor, and word pictures communicate concepts in profound and emotional ways.
This is why Jesus told parables. They are powerful in their simplicity, profound in their impact.
In today’s chapter, Jesus tells an amazingly simple parable. A servant begs his master to forgive his deep indebtedness, which the master does. The servant then immediately goes out and rakes his own servant over the coals for some small debt. I have read this parable countless times, and it still resonates with each reading. How many times have I confessed my many failings and shortcomings to God and begged His forgiveness. How great a debt God has graciously forgiven. How then can I refuse to choose to forgive the injuries, slights, betrayals, insults, and inconsiderations of others?
This morning I’m doing a Google search of my heart, mind, life and relationships for anyone I’m holding something against, or anything I’ve refused to forgive.
All because of a simple story I read again.