Plans fail for lack of counsel,
but with many advisers they succeed.
Proverbs 15:22 (NIV)
One of the things about my job is that I am sometimes placed in the position of being the bearer of difficult news. Sometimes the data from a survey, or a team’s service quality assessment, is not what my client wants to hear. Over the years, I’ve had to learn how to communicate undesirable truths in a way that they can be received and turned into tactical options for turning things around. Sometimes, that’s impossible.
One of the things I’ve observed in my career journey is that the crucial variable in these types of situations is the wisdom, maturity, and attitude of the leader who is hearing the news I have to bring. There are times when it didn’t matter how I approached the situation. I, the messenger, would be shot.
I was once asked to sit in on a CEO’s advisory team as he launched a new initiative. I was impressed with the team that had been assembled and was actually excited to participate as an “outsider.” What became clear, however, was that the CEO wanted team members who only provided advice deemed positive and encouraging to the ego. I’ve seen this before. A client asks us to create a quality assessment scorecard that ensures every employee will get nothing but perfect marks all the time. The motivation for this request is the mistaken notion that everyone will “feel like a winner” (the customers are the losers who are still getting a poor service experience from the company’s representatives, while those representatives are continually rewarded for their mediocrity). I didn’t last long on that advisory team. I was good with that.
In today’s chapter, wise King Solomon shares that success comes with “many advisors,” and I believe that to be true. However, I found myself wanting to add a footnote to the proverb. The heart of both the leader and the advisors are crucial. The advisors have to be willing to say what the leader needs to hear, and the leader must be willing to hear whatever wisdom the advisors feel necessary to share (even if it’s not what the leader wants to hear).
As I was mulling these things over I found myself reminded of a recent Board meeting of our company in which one of our Directors really challenged a decision. Even though it didn’t ultimately sway a change in the decision, we needed that challenge. We needed to discuss a different point-of-view. It helped bring clarity to the issue and forced me, the leader, to consider the wisdom of other options. I want my Board members to be honest, and I want to be wise enough to heed their counsel even when it goes against my personal feelings, thoughts, and opinions.
In the quiet this morning, I find myself reflecting on several experiences as both leader and advisor along my life journey. I’ve learned that I can’t really change others. I can only be responsible for myself in the role of both leader (accepting wise counsel) and advisor. My time is most wisely spent with those who really want my honest input, whether they ultimately heed it or not. Those who don’t really want to hear what I actually think and believe are better off finding another advisor.