But Abijah grew in strength.
2 Chronicles 13:21 (NIV)

Yesterday at work I was helping a client with their company’s internal Quality Assessment criteria. One of the common mistakes made when it comes to assessing quality of a service interaction is the avoidance of defining simple, observable behaviors. Instead companies often create criteria in ways that leave the assessment wide-open to the analyst’s interpretation. An analyst who has a bent towards strict, “they could have done better” thinking will mark it one way while an analyst with a bent towards a more gracious “they did the best they could” thinking will mark it another way. The result is worthless data.

Along my journey I’ve observed these kinds of differences in all manners of life. We have diverse personality types with bents toward interpreting and reacting to the same set of circumstances in equally diverse ways. We have differences in life experiences, differences in world-view, and differences in life situations that all lend themselves to me seeing and interpreting things a particular way, while you may see it a bit differently.

I don’ know if you’ve caught it in these chapter-a-day posts the past couple of weeks, but one of the interesting things about the historic accounts we’re reading in 2 Chronicles is that the same historical events are also covered in the book of 1 Kings. One of the things I’m discovering is that some of the most fascinating lessons I’m learning come from comparing the two different accounts. They were written by different scribes living in different time periods and circumstances.

Take today’s chapter for example. The Chronicler tells a great story about Abijah’s (King of the southern kingdom of Judah) battle with the rebel Jereboam (King of the northern kingdom of Israel). Abijah’s battle speech is quoted at length in which Abijah blasts Jereboam for abandoning the God of Israel while Abijah and his tribe of Judah are still worshiping and trusting the God of their ancestors. The Chronicler then leaves his account of Abijah’s reign on a positive note. Abijah defeated Jereboam, grew strong, and had a bunch of wives and children.

The scribe of 1 Kings, however looked at the same reign of Abijah and described it differently. The account of Abijah’s reign is much shorter and the battle speech wasn’t mentioned at all. The writer of the 1 Kings account gives a more negative conclusion of Abijah’s reign:

He committed all the sins his father had done before him; his heart was not fully devoted to the Lord his God, as the heart of David his forefather had been.

As I’ve progressed in my Life journey I’ve come to recognize that human groups and systems (religious denominations, political parties, families, communities, and etc.) are naturally driven to building a sense of unity and safety by seeing and interpreting things the same way. These same systems, and the members of that system, often become resistant to respecting, considering, and working with systems that see and interpret things a different way. I become afraid. I feel threatened. I entrench myself in my thinking. I attack and discredit the person or system that thinks differently.

The types of rote and repetitive sales and service interactions I assess on a regular basis for my work are relatively easy to break down, define, and interpret once you know how to do it. Driving a consistent and repetitive user experience is one thing. Reducing an individual’s lifetime of stories, experiences, events, choices, words, and relationships into bullet point is a completely different ball game.

Of late I’ve been feeling the pain and frustration of watching societal groups and their members entrench themselves out of fear and suspicion of anyone who thinks differently. I find myself personally rebelling against that mentality. As a follower of Jesus I find it antithetical to the inclusive, boundary-breaking love that Jesus exemplified and commanded of those of us who follow Him. I always tell the Customer Service Representatives I coach and train that Rule #1 is “do the best you can with what you have.” I’m trying to do the same thing with my faith. I can’t change the entire culture of a nation, but I can daily control my own words, actions, interactions, and relationships. I can change the culture around me, the one I immediately impact.

Today, I once again endeavor to be a little more respectful, a little more considerate, a little more open, and a little more loving to the people I run into and those with whom I interact. People who may be members of a group who interpret the world much differently than myself.