Honestly Flawed

confessionThen David said to God, “I have sinned greatly by doing this. Now, I beg you, take away the guilt of your servant. I have done a very foolish thing.” 1 Chronicles 21:8 (NIV)

I have spent many years coaching professionals. My job is to help them become a better communicator on the phone. We listen to the employees calls together and then I help coach them on strategies for improving the customer experience in that call.

Coaching has taught me a lot about human nature and behavior. There is a stark contrast between those who are willing to admit that they have a lot to learn and those who refuse to do so. When listening to their own calls, most people are quick to hear things they could have done better and will admit it. There are always a few, however, who will cross their arms and steadfastly hold claim to perfection while blaming me for suggesting otherwise. I have been cussed out, yelled at, given the silent treatment and threatened by individuals who refuse to admit that they might be less than perfect and might have a thing or two to learn about communicating with customers.

One of the things I’ve learned about David, what marks him as a “man after God’s own heart,” is his honesty about himself and his own blind spots. He could be stubborn. He could be foolish. He could make tragic mistakes. Yet every time he was confronted with his mistakes or realized the error of his ways, he immediately confessed his wrong doing to God, asked God’s forgiveness, and sought to change his ways and make it right.

Being honest about your own shortcomings and failures is the first step to rising above them.

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