Who may worship in your sanctuary, Lord?
Who may enter your presence on your holy hill?
Those who lead blameless lives and do what is right,
speaking the truth from sincere hearts.
Psalm 115:1-2 (NLT)
In my daily vocation I help assess the quality of customer service being delivered on the phone by the individual sales and service agents of our clients. Our methodology is to drive our clients to be the absolute best that they can be. We don’t want them just to appease the customer, but to provide memorable, positive experiences. Therefore, our assessment scales tend to measure against a high standard. It is hard to get 100% on an assessment because it requires most agents to step out of their comfort zone, go the extra mile, break old habits, and develop new service skills that make them stand out in the customer’s mind.
I’ve been surprised over time how much push back we get, not so much from front-line agents who don’t want to change, but also from supervisors and managers who believe in low standards. Many managers start with the premise that everyone should score 100% on every assessment and build their assessments to make that happen.
As I read today’s chapter it read like a Quality Assessment form for life. Who is going to make it onto God’s Holy Hill and into heaven? At first reading it’s easy to think, “Oh yeah, I do that for the most part.” But, thinking back to my post yesterday I realize that you can find plenty of examples of me blowing it on every piece of criteria outlined on Psalm 15’s assessment form. God sets an impossibly high standard – moral perfection, in fact – for entrance to His Holy Hill.
Our customer service QA forms set a high customer service standard, but even we don’t expect perfection. How can I possibly measure up to God’s standard of perfection?
I can’t, and I never will.
That’s one of the biggest misconceptions about God’s Message. It’s not about what we do. It’s about what God did when He sent Jesus to bear the penalty for our shortcomings, to forgive us, and to pay the way for our entrance to God’s Holy Hill. My daily striving to live up to God’s standard continues, not because I’ve got to earn my entrance to heaven, but because I want to please the One who paid the ultimate price for my entry fee with His own blood.