God spoke to Moses: “Tell Aaron, None of your descendants, in any generation to come, who has a defect of any kind may present as an offering the food of his God.” Leviticus 21:16 (MSG)
One of the tasks of my job is helping companies establish a standard for quality when it comes to serving customers on the phone. My experience is that most companies establish a low standard because they want to make sure that all of their employees can meet the standard with very little effort. Some companies establish a very high standard so that their employees must work very hard to improve their performance and reach their goal. I have never watched a company set such a high standard that a perfect score always meant an exceptionally great service experience. Even with the toughest quality scales, you can listen to calls that received the highest possible score and find opportunities for improvement.
As I read today’s chapter, I couldn’t help but see a parallel. I read the list of rules and expectations for the priests and I felt like I was reading a list of performance management expectations from God’s HR department. And, the scale was unbelievably tough. The smallest defect in person or performance rendered the priest unfit to serve on God’s team.
Once again, I find myself left with a clear picture of a holy God demanding holy perfection. The result is a quality assessment scale which sets the bar so high that no one ever reaches 100. And, that is the point of the scale. When we finally realize that we can never reach the demands of moral and spiritual perfection from holy God, we will be ready to understand God’s priceless gift and sacrifice God made on our behalf.