If you fear the Lord and serve and obey him and do not rebel against his commands, and if both you and the king who reigns over you follow the Lord your God—good!
1 Samuel 12:14 (NIV)
One of the more fascinating parts of my job is getting to observe and experience many different company cultures. I have learned a lot about both leadership and how systems function from being in the trenches with many different companies large and small.
Once we were hired to help a company improve their customer satisfaction and customer service. Our survey of the company’s customers revealed a lot of room for improvement. Customer Satisfaction was low, and there were a few major things customers didn’t like. Our assessment of recorded phone calls between the company’s customers and the Customer Service team revealed that there were huge disparities in service quality between service reps, and some customers were getting such bad service experience as to make them detractors.
As we began working with the leadership team to address some of the issues, I quickly learned that the company was a mess internally. The long-time CEO of the company set an example of management by power, fear, and intimidation. The rest of the company followed suit. The org chart was a mess. Silos in the organization worked against one another. Front line managers directly reported to multiple superiors and simply answered the loudest threats each day.
The sign on the wall said that they were committed to exceptional customer service, but the entire organization was built in such a way as to make exceptional customer service an impossibility.
Today’s chapter is another key episode in the transition of the Hebrew system of government from a tribal theocracy to a national monarchy. The org chart is changing. In the old org chart, God was recognized as King. Then came a Judge (Samuel was the last) who was recognized as the one God had raised to lead and deliver the tribes along with a tribal council of elders. From there, each tribe had its own governance.
Today, Samuel lays out the new org chart. King Saul will now be at the top of the org chart and all the tribes will be ruled by him. Yet Samuel is quick to remind his people that God is still above King Saul on the org chart. The new monarchy will only work well if both the King and the people will serve the Lord with all their hearts and avoid the worship of idols.
As for Samuel? He makes it clear that there’s a new role on the org chart. He is giving up civil governance, but he’s taking up the mantel of spiritual leadership:
As for me, far be it from me that I should sin against the Lord by failing to pray for you. And I will teach you the way that is good and right.
From this point forward, the nation would have prophets in the org chart who would directly report to God, and they will be God’s spiritual mouthpiece to both the King and the people. Future Kings would also assemble “yes men” prophets who would be subordinate to them and tell them what they want to hear, but God would ensure that His prophets would speak His words even if it wasn’t what the King wanted to hear.
One of the things I’ve learned in my career is that companies typically don’t make dramatic changes in corporate culture unless the person at the top of the org chart is driving it. The company I mentioned at the top of this post was a great example of that. The CEO had created a culture that worked against what they claimed to be the company values. If the CEO doesn’t change, the organization isn’t going to change either.
In the quiet this morning, I’m thinking about the org chart of my own life. As a follower of Jesus, I’m called to make Jesus the Lord of my life. Like Samuel reminded Saul, God is at the top of the org chart. And yet, like the old Kings of Israel, I have the autonomy to either obediently submit myself to God’s authority or to pay lip service to God while I willfully do my own thing. I can also do a little of both.
That leads me to ask myself some tough questions here in the quiet. Where am I being obedient? Where am I simply paying lip service? Some days I need a fresh reminder that God is at the top of my life’s org chart.
If you know anyone who might be encouraged by today’s post, please share.