W is for “Wendy.”
- Friend
- Confidant
- Muse
- Constant companion
- Lover
- Stage partner
- Life partner
- Favorite photography subject
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My Life: A Photo Abecedarius
Tag Archives: Abecedarius
My Life: A Photo Abecedarius
V is for “Vander Well.” We are slightly strange, but also fun and loving family. Seriously, I know I’ve posted it a million times, but I never get tired of this picture. It so perfectly captures the crew.
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My Life: A Photo Abecedarius
U is for Union Street Players, where Wendy and I have serving both off and on the stage for over a decade. I was just elected to my tenth consecutive terms as USP Board President (no one else wants the job), and Wendy has faithfully served as Treasurer for most of that time, and as a Board member for longer than me. Pictured here is the cast photo of last year’s Best Christmas Pageant Ever, which I directed.
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My Life: A Photo Abecedarius
T is for Taylor Elizabeth (a.k.a Taylor Made, Taylor Roo, Taylor Tot)
Capable
Creative
Gracious
Rooted
Wise
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My Life: A Photo Abecedarius
S is for Suzanna. Wendy’s youngest sibling came to live with us last summer and has been such a blessing to us. It’s been so awesome to watch her processing life and growing into such a capable (and gorgeous!) young woman. We have been and continue to be blessed to walk along side her on this stretch of her journey.
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My Life: A Photo Abecedarius
R is for Regina (a.k.a. Reggie). We are one of those quirky families who anthropomorphize our vehicles by giving each their own name. When Wendy and I purchased our 2012 Nissan Murano I had been driving a Lexus 350 RX for work. The RX was dubbed “Rex” which is Latin for “King.” So, Wendy’s Murano naturally became “Regina” which is Latin for “Queen.”
Do you name your vehicles? Feel free to share in a comment!
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My Life: A Photo Abecedarius
Q is for “Quality Assessment.” For twenty years I have spent my days listening to and analyzing recordings of phone calls (e.g. “Your call may be monitored for quality and training purposes“). I’ve analyzed the calls of sales people, customer service reps, collectors, credit analysts, tech support reps, receptionists, engineers, bankers, 401k specialists, internal help desk reps, and attorneys (just to name a few). At one point I tried to guesstimate the number of phone calls I’d analyzed in my career but when I realized that it was well into the tens of thousands I simply chose to put it out of my mind.
The analysis we do is methodical, objective and thorough. The goal is to mine “moments of truth” when the customer is interacting with our client’s company so we can unearth opportunities to continuously improve the customer experience both from from a communication standpoint (e.g. What the agent says and how he/she says it) and a systemic standpoint (e.g. What policies/procedures aren’t working for the customer?). Because the data is tracked over time we can quantify improvements and declines. Our data and reports are used in executive strategy sessions, shareholder meetings, as well as in front-line performance management sessions.
Our smallest client is a small manufacturing company that began with one guy answering the phone to take orders and provide customer service. Fifteen years later the company leads their niche industry and that one guy is managing a team of six people. We’re still listening, analyzing, and coaching them. With our largest clients we manage the analysis, reporting, training, and coaching of hundreds of agents from multiple teams in different office locations, even in different countries.
Speaking of which, I better finish this post. I have calls to analyze 🙂
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My Life: A Photo Abecedarius
P is for Pella, Iowa my hometown for the past decade. It is an amazing, beautiful, quaint, community and I never planned nor imagined myself living here. I have come to fully appreciate all that is special and absolutely unique about it, even those things that drive you absolutely nuts.
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My Life: A Photo Abecedarius
O is for Ozarks, where we retreat for rest, relaxation, and relationship.
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My Life: A Photo Abecedarius
M is for morning. My favorite and most productive time of the day. Quiet time. Reflection. Preparation. Coffee and breakfast with my love over a perusal of the newspaper. Getting things accomplished before the interruptions start rolling in.