Tag Archives: Poison

Poison on the Team

As charcoal to embers and as wood to fire,
    so is a quarrelsome person for kindling strife.

Proverbs 26:21 (NIV)

There is a client of mine who had a team that had been struggling for some time. While other teams around them were making great strides in their service performance, this one particular team languished in mediocrity. My quarterly training sessions with this team were sometimes painful. Silence. Arms crossed. No eye contact. No participation.

There was one member of this team who was, by far, the worst performer of the group. His performance on the phone calls we regularly assessed were so bad, that one almost had to willfully try to be that consistently awful to their customers. Over several years, the management team tried just about everything to motivate a change in this person. They tried offering cash bonuses for better performance, they provided remedial coaching (I had the joy of conducting many of the coaching sessions…ugh, also painful), they wrote him up on multiple Performance Improvement Plans with HR, and they made threats to fire him. Nothing worked. The longer this went on, I believe the more convinced he was that he didn’t really have to change and the more stubborn he became.

Coincidentally, I was asked at one point to mentor this team’s new supervisor. The newbie had been a member of the team for a long time and was promoted to his first managerial position. I watched him go through all of the same efforts as his predecessor trying to motivate behavior change in the team’s entrenched curmudgeon.

“What am I going to do with him?” the supervisor eventually asked me directly.

“Fire him,” I responded just as directly.

The supervisor seemed shocked by response. I explained.

Look,” I said, “Your management team has wasted their efforts for years trying to get this person to perform. There is a well-documented track record of a bad attitude, poor performance, and an unwillingness to do any more than the very least that is required to avoid getting fired. His attitude has poisoned the entire team and your team will never be healthy until you get rid of the problem at the source.

I had made this same suggestion multiple times to the supervisor’s predecessor and managers, but they could never take the final step of terminating his employment. I actually expected nothing different from the new supervisor, because he was new and firing a team member went against this client’s corporate culture.

I was, therefore, surprised to learn that my managerial protégé took my advice and fired the team member a short time later. Wouldn’t you know it? That year the team that had been mired in mediocrity reached their service quality performance goal for the very first time. I handed out more year-end performance awards to members of that team than ever. The team that had been so painful to train for so many years was laughing, cheering, clapping, and celebrating.

In today’s chapter, Solomon wisely says that a quarrelsome and contentious person is like adding wood to a fire. It spreads. My client’s entire team was stuck in their contentious mediocrity and poor performance because of one team member’s poisonous attitude. I wish I could say that this is the only example I’ve seen in my years of helping my clients improve the quality of their customer service, but it’s not. It’s actually fairly common. What isn’t common is a client’s willingness to do the right thing for everyone (especially their customers) and decisively extract the poison from the system whether it is firing the person or moving them to a different job with a different team that might be a better fit.

In the quiet this morning, I find myself thinking about other poisonous team members I’ve encountered in my vocational journey and the reticence, even in my own company, of confronting it. What I’ve observed over time is that these individuals really don’t want to be in their positions. Sometimes getting rid of a poisonous team member actually frees that person to find something better for themselves. I have followed the careers of a few fired team members on social media and it appears that they are much happier after finding a job that better suits their talents, desires, and personalities. And, some appear to be tragically angry and contentious people in any role no matter where they work.

At least a company can fire such a person. When the contentious and quarrelsome individual is part of a family system, it’s a far more difficult situation. Solomon had another proverb for such tragic circumstances:

To have a fool for a child brings grief;
    there is no joy for the parent of a godless fool.

<— Click on Solomon for an indexed list of previous chapter-a-day posts from this series from Proverbs!

About This Post

These chapter-a-day posts began in 2006. It’s a very simple concept. I endeavor each weekday to read one chapter from the Bible. I then blog about my thoughts, insights, and feelings about the content of that chapter. Everyone is welcome to share this post, like this post, or add your own thoughts in a comment. Thank you to those who have become faithful, regular or occasional readers along the journey along with your encouragement.

In 2019 I began creating posts for each book, with an indexed list of all the chapters for that book. You can find the indexed list by clicking on this link.

Prior to that, I kept a cataloged index of all posts on one page. You can access that page by clicking on this link.

You can also access my audio and video messages, as well.

tomvanderwell@gmail.com @tomvanderwell

Victim of My Own Poison

So they impaled Haman on the pole he had set up for Mordecai.
Esther 7:10 (NIV)

I once had a person who told me they were angry with me. I had done something to offend, and the person confessed that they knew I had no idea what I had done to hurt them so deeply. I asked what I had done and sought to reconcile, but they chose to not to tell me. Sometime later, I made another appeal and asked the person to share with me what I had done. Again, they chose not to do so.

Two cannot be reconciled if one is unwilling to do so.

Along my life journey, I have encountered many individuals who hold on to their anger, their grudges, their hatred, and their judgments of others. Typically, I find that underneath it all lies a spiritual, relational, and/or emotional wound. The wound often remains carefully hidden beneath all the bitterness and rage. If the wound is not addressed the destructive emotions remain.

I have observed that anger, hatred, grudges, and vengeance are spiritually dangerous things. It has been said that harboring them is like drinking a cup of poison yourself and expecting that it will somehow kill your enemy.

In today’s chapter, the plot twist is downright Shakespearean. Haman’s plot to kill Mordecai and all of the Hebrews is uncovered. Ironically, Haman is impaled on the very pike he had erected for the impaling of his enemy, Mordecai. He allowed himself to drink from the poisonous cup of anger, resentment, bitterness, and rage for so long that he became its victim.

This morning I find myself praying for the person I mentioned at the beginning of this post, as I do whenever that person comes to mind. Perhaps someday the time will be right and they will be ready to talk things out. I hope so. I also find myself taking an internal inventory of my own wounds and examining my own levels of anger, resentment, bitterness and the like. I don’t want to harbor such things lest I find myself the victim of my own internal poison.

Chapter-a-Day Esther 7

Poison
(Photo credit: Thorius)

So they impaled Haman on the pole he had set up for Mordecai, and the king’s anger subsided. Esther 7:10 (NLT)

I have heard it said that hatred is like drinking a cup of poison with the expectation that your enemy will die. Based on the experiences and observations of my own personal journey, I would expand that definition of that cup’s contents to include anger, bitterness, and prejudice.

Today’s story of Haman is a great example of this principle. Haman’s uncontrollable hatred toward Mordecai leads him to scheme, not only against Mordecai, but also against all of Mordecai’s people. The result is  that Haman himself is impaled on the pike he’d set up for his enemy.

Over time I’ve come to realize just how unproductive and personally destructive negative emotions are both relationally and spiritually. Wander through Jesus’ teachings and you find that the theme is always in choosing the things of God over the things of this world: love over hatred, trust over anxiety, faith over fear, kindness over anger, life over death.

Today, I’m asking God to reveal the pikes I have set up in my own heart:

  • Prejudice against entire groups people whom I don’t know or understand
  • Anger towards those who’ve crossed me
  • Bitterness towards those who long ago injured me
  • Frustrations, fears and anxieties over those whom I cannot control

God, help me take this cup of poison in my hand and pour it out harmlessly to the ground. Then fill it with your love, grace, kindness and mercy. Make me an instrument of your peace.

Chapter-a-Day 2 Kings 2

Consider what you drink. One day the men of the city said to Elisha, "You can see for yourself, master, how well our city is located. But the water is polluted and nothing grows." 2 Kings 2:19 (MSG)

It doesn't matter how well situated I am in life and how good things look from the outside. If I am drinking unclean water on a daily basis, then my whole life will be poisoned at the core.

"Anyone who drinks the water I give will never thirst—not ever. The water I give will be an artesian spring within, gushing fountains of endless life." – Jesus

Creative Commons photo courtesy of Flickr and vathsav