When Ahab heard these words, he tore his clothes, put on sackcloth and fasted. He lay in sackcloth and went around meekly. 1 Kings 21:27 (NIV)
For over 20 years I have been training and coaching people in the art of delivering customer service. In that time, I have found that there is no more contentious and divisive service skill than the simple apology. I increasingly find that individuals struggle with saying a simple, “I’m sorry that happened,” even when saying it as a representative of a business and there is no interpersonal relationship between customer and representative. I also find it common for clients to exchange the word “unfortunately” for any form of “sorry” or “apologize.” I find this fascinating.
The root word of “unfortunately” is “fortune” which is synonymous with “luck.” When saying, “Unfortunately, you don’t have a receipt with you,” it’s like saying “It’s bad luck that you don’t have a receipt with you.” It acknowledges the other’s stinky situation, but does nothing to express any kind of personal empathy. It avoids having any personal skin in the game like the statement “I am sorry, but you don’t have a receipt,” or “I apologize, but without a receipt your options are limited.”
We don’t talk much, at least in the protestant circles in which I run, about contrition anymore. Contrition is the act of being sorrowful or remorseful about the ways you’ve blown it and the things you’ve done (or should have done but didn’t). In culture, and in media, it seems to me that we commonly find individuals who stonewall, obfuscate, deny, and deceive in order to escape taking responsibility for their inappropriate or damaging words or actions. As I write this, we are nearing an election day. One need only turn on the television to be bombarded by every politician with the same message: “I’m all good and am going to make your life rosy. My opponent is all bad and is going to ruin your life. Here are some gross misrepresentations of truth to deceive you into believing it.”
It’s interesting to note that when Jesus addressed potential followers, the call to following and believing were regularly predicated by an act of contrition. “Deny yourself,” “Take up your cross,” “Repent,” and “Sell all you have,” were prerequisites Jesus placed to faith and belief. Sincere contrition is a gateway to spiritual reconciliation, as we see in the example of Ahab in today’s chapter. By acknowledging our impotence, God’s power is loosened in our lives. By accepting our need, God’s sufficiency is quickened to provide. With the honest confession of our failures, God successfully showers us with grace through the blood of Jesus which was sacrificially poured out to atone for them.
