Much of my daily work is providing quality assessment in call centers. Have you ever heard the phrase "this call may be monitored to ensure quality service?" Monitoring calls and ensuring quality service is a large part of what my company does. It’s an interesting job.
A few years back we were providing service quality assessments for one salesman in a particular company. The salesman’s manager left and it was over five months before the manager was replaced. In the meantime, we continued to assess the salesman’s calls. The salesman, however, thought that our assessment stopped when his manager left. He believed that he was no longer going to be held accountable for the quality of service he was providing on the phone.
The chart of the salesman’s performance on the phone began to drop off the month he believed he was no longer being assessed, and it continued in a steep decline for five months. He had consistently been one of the top performers in the company. After five months believing he wasn’t being assessed, he had the lowest service performance in the company.
It’s funny how the knowledge that we will be held accountable for what we do influences our behavior. The Bible is clear that we will all stand before God and we will be held accountable. Our sins are forgiven. The price of our sin-debt was paid by the blood of Jesus. There will be no record of our sin because those records have been expunged.
But, what did we do with what was left when the sin was washed away? What did I do with this precious, gracious gift? Was I faithful with the time, energy, talents, and resources I’ve been given?